Jive CommunicationsReviews of jive.com

Jive made the transition from a traditional wired phone service to voip a breeze. Support services are robust with expert help in configuring the hardware to creating a dial plan. I have reconfigured the dial plan myself, but Jive support is always a better option. Jive also has a great feature that integrates with Redtail, a CRM for financial advisors. Notes for incoming calls that brings up the clients automatically helps document communications. Compliance loves seeing documentation and Jive helps make this less painful. Accurate dialing by hovering makes error free contact to my clients in Redtail. Lastly, the price is right for my small practice, but clients and prospects will never know that, because their experience matches the institutions who are competing for the relationship.

I have two locations. It is nice that the phones can be configured to ring in both locations, as well as on my cell phone. Very easy to update schedules and call flows.

My company has 170 office which I am one. We were all using a different system when I made the change to Jive over two years ago. When I did, my franchisor made me the test case. Since then my franchisor finally believes that Jive was less expensive, offered more functions at no cost and had much better customer service. After about a year many other franchise offices, as well as the franchisor, have switched and are very happy they did. It is only a matter of time before all offices are using Jive. Jive has supported me well for the many years I have been on the system. No system is perfect and we both work together to resolve all issues.

Every technician is highly knowledgeable, effective and efficient.

They are very quick to reach out to you asking if you need any help when navigating the online console. Every issue I have had has been resolved in a quick way. Very easy and helpful to work with.

First, the things that make Jive stand out are the things that folk aren't even aware that they could have. Everything else, the questions about call quality, mobile availability, transfers, etc, can be answered with a "As good as you'll find anywhere else." What makes Jive stand out? Their management console is absolutely spectacular. It allows an amazing level of flexibility in users, line, and device configuration, and their Dial Plan configuration engine lets you visually arrange delays, conditional transfers, auto-attendants, schedules, and even URI calls to independent web resources. There are some things that are a little more complex, but that's necessary to have the flexibility that you Jive gives you. For instance, you don't simply make a line that people can call. You can add a DID in the Phone Numbers section, or manage existing numbers, shuffling them to different end-points. You make a user in the Users section, an extension in the Extensions section, and then connect the two via a Device in the Devices section. There's a wizard that walks you through all the steps, but it's separated out like that, at the cost of a little bit of complexity, for the sake of a lot of flexibility. The dial plans give you another huge tool that is definitely not available from other vendors. In Jive, extensions, ring groups, call queues, etc. are all endpoints with an extension number. In the dial plan, you add nodes and connect them, resulting in a visual call path. There are the standard extension dial nodes, and you set a wait-time for each one. There are other nodes like calendar or schedule based routing, conditional routing that lets you check aspects of the ongoing call, and direct it to a different path if needed, or even utility nodes like the URI call node that we use to independently track and associate call recordings with customers in our CRM. Our experience with Jive has been excellent, no doubt. Their service is consistently clear and has little delay. We have experience with local small-time companies that offered decent service with occasional outages, and we have experience with one other corporate-level company that offered consistent but mediocre quality. We never have quality complaints with Jive, and excepting an outage back in 2015 that was quickly addressed, we've had zero reliability issues. It's thoughtlessly good service, and it takes some bad experiences to know how valuable that is. It's the extra stuff, things that no one ever does, and which are absolutely not possible with POTL system that make Jive stand out.

Our company uses many different outside services; server support, copier support, shipping companies, copier support and phone support. I can say, without reservation, Jive has the best service and support of them all. I always get someone on the phone when I need them. They are friendly and knowledgeable every time. When I choose chat support they are fast to respond and just as helpful. The features available are perfect for our company. We have multiple sites, in multiple countries and it all works flawlessly. Our small customer service center with call routing, ring groups and menu options fit perfectly with their system. I would highly recommend Jive Communications.

great service and support. quick, clean interface, great products.