Jileon Rain BootsReviews of jileonrainboots.com

Product poor quality for the price. Would not recommend

The sizing on these boots is so off it’s almost a joke. I have never worn anything other than a size 8 in any given brand of shoes or boots, and these fit more like a women’s US 9-10. I think it’s absurd that I have to pay return shipping handling when it is your fault that your boots are so poorly sized. Customer service was not very friendly on top of that. I won’t continue to waste my money exchanging boots until I find the right size. I will just purchase from a more reputable brand with more accurate sizing. What a shame, just when I finally thought I found a nice wide calf boot. Update: Horrible customer service with zero personality. Was late returning my boots and they refused to accept them because they are “unable to change return codes”. Brand new boots in the bag, and they won’t accept them. Do not remember ordering from this company. There are PLENTY of other wide calf boots out there, and these aren’t that great for the price.

After a buckle broke on one of the boots after just 2 months I contacted customer services to be told that as the part is 'not functional' they would not help me repair it. I am left with a large piece of rubber flapping about when I walk. Very disappointed in the services. All I asked for was a new buckle that I was willing to fit myself but they are adamant they will not help in any way. A partial refund has been offered for £20, although not received yet, but this does not solve my problem of their below quality item. Update, since this review has been published they have emailed to inform me the £20 is no longer on offer because of my negative review. I have used this company for many years for boots but unfortunately our business has ended badly, I would not recommend to anyone as they are unwilling to be professional in their response to any issue once they have your money.

Inside sock/heel area has rubbed away after only 6 months use. Customer service told me it was due to incorrect fitting but I have worn same size all my adult life No other option offered. Both heels worn badly: I have worn them on dog walks over the winter on wet days only: hoped to have them for life. Have previously worn Dunlop wellies with no problem

Absolute fantastic - so comfortable…when trying on in your home but introduce anything more adventurous than your living room Berber and you’re stuffed. I had the gall to try to wear them in a field and my feet were sliding around inside the boots making it impossible to walk properly. The foot size was perfect but the boot offers as much support as a wet tissue so if you’re planning to use these for anything other than a 30-second walk on the school run then do yourself a favour and look elsewhere.

2 pairs have failed in less than 2 years. When contacting the company they were very unhelpful and offered me 20 percent off another pair. Considering this is what they offer on their website anyway it's not great. Emailed twice since and no reply.

Reviews The boots were too big so I had to send them back, they were nice. Unfortunately, Yodel lost the item. When contacting Jileon about the matter they were incredibly quick to pass the buck back to yodel. Completely understandable that they will hide away from the responsibility due to not actually losing the package. However, as a company it is their responsibility to support their customers. I was basically told it’s not ‘my issue so deal with it yourself’ I have wasted a lot of my time when I should have gone somewhere trustworthy such as Amazon or ASOS which I have by the way. Bottom line is- avoid this company, go with one who has ethics and actually cares about the customer. I am sure Jileon will reply to say they have supported me through this issue but this is only because I have stated I will be seeking advice from the Consumer rights protection team and opened an investigation as they have no complaints policy and procedure in place to protect their customers. Following advice from CRP, they directed me back to Jileon’s where the owner threw a tantrum about my negative review, it was something along the lines of “we were going to be pleasant, but seeing as you left a horrible review you will have to wait until we receive our claim for your refund” you will not find the review due to the seller not approving it, slightly concerning how the reviews have been manipulated.