Jewelry SevenReviews of jewelryseven.com

Response from Jewelry SevenMar 26, 2026

We’re really sorry to hear about your experience, especially considering this was meant to be a special birthday gift. To properly investigate your case and provide you with a solution as quickly as possible, we kindly ask you to contact us directly with your order number. Please email us at [email protected] , and our team will: -Review the shipment status with our logistics department -Check the situation with the courier -Provide you with the appropriate resolution (replacement or refund if applicable) We’re here to help and will make sure your case is handled as a priority once we receive your details.

Response from Jewelry SevenMar 8, 2026

We would like to clarify that all the tracking information and shipment details were provided to you, and our team responded to your messages when you contacted us. The delivery timeframes are also clearly explained in our shipping policy, including the estimated transit times for international deliveries. According to the order date you mentioned (18th February), your parcel is still within the normal delivery timeframe stated in our shipping policy. International shipments can take several business days to arrive depending on the courier and the final delivery network. We are sorry if the delivery time was not what you expected, but this information is available before completing a purchase on our website.

Response from Jewelry SevenMar 8, 2026

Thank you for your message. In order for us to review your case and check the status of the shipment, we kindly ask that you provide your order number or the tracking number associated with your purchase. This will allow our team to investigate the matter with the logistics provider and give you an accurate update. Once we receive your order details, we will be happy to look into the situation and assist you further.

Response from Jewelry SevenMar 8, 2026

We are sorry to read your comment, however we would like to clarify the situation. We have been in contact with you throughout the entire process and responded to your messages at all times. The refund was issued once we received confirmation from the logistics team that your parcel had been lost in transit. Our intention has always been to resolve the situation correctly and ensure you were refunded once the issue with the carrier was confirmed. For this reason, we kindly ask that inaccurate statements about our service are not shared, as we handled your case according to the information provided by the courier and ensured the matter was resolved.

Response from Jewelry SevenMar 8, 2026

We’re sorry to hear that you feel disappointed with your experience. We would like to clarify that your order was shipped and provided with a valid tracking number, and we have been available to assist customers at every stage of the delivery process. International fulfilment is clearly explained in our shipping policy, including the estimated delivery times and how parcels are transported through our logistics network. If a parcel experiences delays or issues in transit, we always work with the courier to investigate and provide the appropriate resolution for our customers. Our goal is always to ensure customers receive their orders or a fair resolution when a shipping issue occurs. If you still need assistance with your order, please contact our support team and we will be happy to help.

Response from Jewelry SevenMar 5, 2026

We’re sorry to read this and that you feel disappointed with your experience. When your order was delivered, the items were confirmed to be received in good and functional condition. From the information provided, the damage occurred while the jewellery was being worn and pulled against clothing, which unfortunately is considered accidental damage rather than a manufacturing defect. For this reason, it is not covered under our warranty policy. Our warranty applies to faults present upon delivery, not damage caused during use.

Response from Jewelry SevenMar 4, 2026

We’re genuinely sorry to read this and that your experience has left you feeling this way. That is never what we want for any customer. We would really like the opportunity to look into this properly and resolve it for you. If you could please provide your order number, we will review: -The delivery timeline and tracking history -The product received versus the item ordered -All previous correspondence If you are dissatisfied with the product, you are entitled to return it in line with our Refund Policy, and we will process the refund once received and inspected. Please share your order number so we can assist you properly.

Response from Jewelry SevenFeb 5, 2026

Hello, This statement is not accurate. We respond to all customer emails and are fully committed to providing a reliable and transparent service. In your case, we have requested your order details so that we can locate and track your shipment, but we need this information in order to assist you properly. Without the order number or customer details, it is not possible for us to review the status of your order. Please be assured that we are always available to help and focused on resolving any issue as quickly as possible. We kindly ask you to reply to our email with the requested information so we can assist you further. Kind regards, JewelrySeven Support Team 📧 [email protected]