lauren B.
I wish I could say how beautiful my…
I wish I could say how beautiful my daughters Minnie Mouse and pearl earrings look beautiful on her! But I don’t know I didn’t get them! Due to covid USPS is able to sign for packages (keep that in mind) they never showed me where “I” signed for my package I went to usps they didn’t do anything it’s been 2 weeks I get an email they don’t refund my money even tho I don’t have my earrings! It is clear they cannot afford to give refunds even if it is not my fault. I never said usps didn’t deliver it I don’t know, now I am saying someone could have taken it because I wasn’t asked to sign nor did I know it came one day earlier I notified jeweled lullaby first thing the next morning. I will not do business with them again. I have a video of the USPS manager saying I didn’t sign for it because it was in my mail carriers notes that he did due to covid. When I sent Jeweled lullaby that video PROOF!! They ignored it. Not matter, Visa got my money back since I HAD PROOF even though they like to ignore it. All I can say it’s sad when a business cares more about profit then customer satisfaction. Had I been satisfied I would have been a repeat customer and made referrals but instead they offer me a “discount” off my “next” purchase, even though I didn’t get my first. Horrible never again!
Response from The Jeweled LullabyFeb 5, 2021
Hi Lauren, we’re so sorry you are not happy with your experience! We value our customers' feedback and take any concerns very seriously. To offer you a fast and secure delivery, we shipped your order via Priority with tracking and signature confirmation at no additional cost. Additionally, to help our customers be aware of delivery dates, we email the tracking information as soon as an order ships. Looking into this, USPS concluded the package was delivered to the correct address using detailed GPS tracking and your carrier confirmed the package was given directly to you, “L. Bing.” Due to the proof of delivery, the case was denied by USPS and the insurance company. If you would like to continue to dispute what your carrier attested to, we provided you with more information on how to move forward. Although your claim was denied we can certainly offer you a discount on a replacement order if you would like. Hopefully this information is helpful and please feel free to contact us if you need further assistance. Best Wishes, TJL Customer Care