Jet Direct MortgageReviews of jetdirectmortgage.com

I would stay away! We started the underwriting process in July, and they did not complete the application until late September. They convinced our broker to select a floating mortgage rate, and as the rates creeped up, they kept postponing, asking for ridiculous documents (e.g. a years worth of proof that we paid our HOA from an apartment that we had sold 6 months prior, a letter stating I was on a 12 month salary, when I had worked for the DOE for over 10 years and had already shown proof of my summer paystubs). We had all the requested documents within 4 weeks of signing the application, if not sooner, were putting over 20% down, and have an excellent credit score and history, and we still received the current market rate, which was at least .5% higher than what we were expecting. In the end, we felt that they postponed intentionally, so that we would have to lock in at a higher rate. Do not trust them!

They misled, lied, dropped the ball, promised a lender's credit and later denied, refused a remote close even though I was out of state yet at the beginning said it would not be a problem. That cost me two weeks extra in rent while paying the mortgage.They advised not to lock in rate because rates would go lower but I ended up with a higher rate. I decided to lower loan amount and the salesperson had the nerve to tell me that affects her commission. Their due diligence crossed the line into harassment. Run. Slimy sales people and a COO with poor self esteem who felt the need to wield power because he could. Their response is untrue. I told them from the beginning I live in Florida but have a NY mailing address as I go back and forth. I followed their advice on what address to use. The coo's own workers told him it's not fraud but he wouldn't relent or even have the courtesy to return my call. Had other mortgage companies not required a new appraisal I would have switched in the office as two said a remote close would be ok.

How in the world this company has more than 1 star on ANY website is beyond me. The single worst experience of my life and I will shout it from the rooftops. STAY AWAY!!! Only one shining light at this company and that is Enid but unfortunately she was not my loan officer.

Absolutely worst. What a nightmare! Do not use unless you don’t want to close on time (or not at all). Terrible customer support. Unorganized. And - worst yet- ignorant as to industry regulations and standards. Switched to a different company and transaction was smooth. What a mistake and waste of time and money it was to deal with Jet Direct. Never again.