Jessica LondonReviews of jessicalondon.com

Don't ever order from Jessica London!!! I ordered on July 30. Today is August 26 and still gave not received order. Contacted Jessica London customer service two times. Order has to be over 21 days in order to get results. Today was 27 days and they still refuse to address the issue. My order stalled at FedEx location of Braselton, GA on aug 2nd. FedEx told me it was lost. But yet, Jessica London still will not address the issue. Save your money. They are a terrible business.

Read the fine print, returns are not FREE, as advertised. If you are unhappy with the items you ordered they will charge you$10.00 to return them, after an exorbitant shipping charge to begin with. I think it's so high because they send every catalog they ever printed with your order. STOP. Unless you take a "gift card", you are out the restocking charges. I am now caught up in a Kafkaesque cycle of order, return, order, return, order, return, because the quality of the merchandise, to put it bluntly, is crap. I'm so sorry I ordered from them. I promise to never do it again if I can just get SOMETHING I can wear. Once I am able to break free of the cycle I will contact them to say NEVER SEND ME ANOTHER CATALOG EVER! The fabrics are crap, the prints don't look anything like the catalog, I am unable to find a decent COTTON T-shirt fercrissakes. Anyway. DON'T ORDER FROM THEM is the moral of the story.

I paid my bill statement balance in full and next statement was $2.00 and change! When I called to complain the representative gave some excuse about payment cycles & interest why there is a balance. I canceled my account and didn't give them one red cent!

Received two bathing suit tops. The first one out of the bag had a big hole on the seam. I didn’t try on the other. Shows the quality, and quality control are lacking. I ended up eating nearly $15.00 in shipping fees that I shouldn’t have to pay since I received defective merchandise. Will never use them or recommend them going forth.

This company shocks me they are still in business!! They charge $15.00 to ship, they do not include a label or return paperwork you have to send numerous emails to get a response!! I finally got an email with a label which I returned my top. I received no email about refund. I paid $73.82 and am getting a refund for $42.00!!! What a rip off!! Highway robbery!! The top I ordered was $53.99!!! I’m not even being refunded for what the top cost. I will NEVER, EVER order anything from this company again!!! Jessica London doesn’t deserve 1 star!!

Unbelievable!! I tried for 2 hours to get my items ordered on Friday and the person overseas kept trying to upsell me and for me to join their membership, etc. Kept reading from a script and I finally had to ask that she stop. As I was ordering the items, the price was different than the what was proposed. The shipping was also astronomical. After two hours of this nonsense, I finally gave up. I would call back on Monday and try one more time. Well, that didn't work today either and when I asked for a supervisor was told that there was high volume of calls and they would not be able to speak about the price change. I gave up and decided I would not deal with this company again. Very frustrating, a waste of time and disappointing.

Absolutely terrible. Cannot track shipping through the order confirmation email. Email directs you to customer service phone number. Customer service line cannot find order by phone number, order number, and you cannot reach a person. AI bot and chat text are useless and do not understand anything. I honestly feel like this is a scam site.

I placed an order for a pair of really cute sneakers, i was unaware they ran large, so I returned them. I called regarding my credit and was informed since I didn't use it within 90 days it was no longer valid...my question is when did money start having and expiration date?...I was basically told I was out of luck and nothing could be done.