Jessica LondonReviews of jessicalondon.com

WISH I COULD GIVE THEM A ZERO. THEIR NOTHING LIKE THEY USE TO B. ORDERED LEATHER JACKETS FROM THEM IN A SIZE 18. TOO SMALL THEIR LEATHER ISN'T NOTHING LIKE IT USE TO B. THE MATERIAL IS NOW RUNNING EXTREMELY SMALL. I ORDERED A ORANGE PLAIN JACKET FROM THEM IN A 18. TOOOO SMALL HAD TO SEND IT BACK. IF U SE UR PAYPAL, THEY WONT GIVE U A REFUND. WHO DO THEY THINK THEY R. IF U CAN TAKE THE PAYMENT FOR A ORDER, U SHOULD B ABLE TO GIVE IT BACK. I ORDERED A WHITE LEATHER JACKET IN NOV FOR $99. I END UP PAYING $137.00 BECAUSE THE DISCOUNT CODE DONT/DIDNT APPLY TO BACK ORDERS. N THEY CHARGED ME FOR SHIPPING/HANDLING. THE WHITE LEATHER JACKET I ORDER LOOK LIKE ITS FOR KIDS. I DIDN'T REMOVE THE TAG ON IT. IM SICK OF THEM. I WISH THERE WAS ANOTHER COMPANY I COULD ORDER FROM. PEOPLES PLS B CAREFUL WHEN U ORDER FROM JESSICA LONDON. THEY HAVE MERGED WITH OTHER COMPANIES R SOLD J. L. TO SOMEONE ELSE N ITS NOT THE SAME. PEEDY

Placed an order on 01/17/2025. After completing the sale the site informed me that the garment would not be sent until 06/2026. Checked my credit card and the charge is pending - it was barely 24 hrs. Sent an email to request cancel - the site had no way to cancel orders. Reply was that since the computer said that it was processing, the order could not be cancelled but the garment could be returned when I receive it. My reply was no issue with the garment but the shipping date with the order having been charged. I requested a date when it would be shipped (they already indicated that I would receive it several days after it arrived in the US). My reply was to express my disappointment at not being able to recommend their business. Further, send the email to a human supervisor to have them credit my card because they were conducting wire fraud. Also indicated that upstanding businesses don’t charge until a good has been provided. I am irritated that they will be sitting with my money and I have nothing in hand.

I bought a pair of gloves from Jessica London in a size 8 1/2. The gloves I received are smaller than the minimum acceptable width for that size by at least a full half inch. When I went to their website to process a return, I discovered that they would be charging me a 'processing fee' for the return - unless I chose to take my refund in a store credit. Since this is the first time I have purchased from this company, and this purchase was definitely not satisfactory, I have no desire to buy anything else from them, so I do not want store credit. It wasn't just the inaccurate sizing - these gloves were rather low quality, and certainly not the 'luxe' product they were advertising. Between the shipping fee - which they are not returning under any circumstances - and the processing fee, I would be paying approximately $27 for a pair of $40 gloves that they would be getting back, and I would be responsible for dropping them off at a return center. So I've gone to PayPal instead, hoping they will be more reasonable. Also - when I authorized the payment for this purchase, the amount I authorized was $39.99 (the price of the gloves), but some time between the time I clicked the 'pay' button and the time the actual payment amount was charged, an additional $14.98 was added. I understand this was a shipping charge, and although it's high for a 3 ounce package that took over a week to arrive, I probably would have voluntarily paid it. But I never had the choice - they simply added the charge without letting me know what it was in advance. Very shady operation.

I ordered some dress boots on 12/23. I eventually got an email saying they were on back order & they’d arrive on 1/26. I tried to cancel the order because of the delay. And they REFUSED saying I could contact them return them after they finally ship. WTAF!

I placed an order and never received a confirmation, there was a deadline for the shoes needed. I called , they said they would send me confirmation, 10 days later the shoes arrive late, I had already purchased other shoes and these were no longer needed. Then they charge $10.99 for “processing fee”? When they are the ones that messed up and provided terrible customer service,

After 5 long phone calls, speaking with a supervisor in Indiana he said, they said my coat shipped but FEDEX didn't have it. A label was created but that's as far as it went. Supervisor assured me I would have in 5-7 business days since the label was created. The last lady I spoke to told the truth.....they are out of stock and she does not know why a label was created. She was going to try to overnight another one and found out no stock even before I was told it had shipped. Now I am watching to see if my account really gets credited.

This is the worst company customer services is awful, Only order from them if you can afford to waste money, the returns are horrendours you have to pay for the return or the other option is they give you 10% back so if you pay a 100 pound they will return you 10 pound SCAM DON'T USE

Poor quality, not what I ordered