Jessica LondonReviews of jessicalondon.com

This is the most horrible site. You can't trust sizing and if you try to exchange it's a complicated process. I ordered 6 tops in my original size and they were huge so I tried exchanging them. They advertise no problems with exchanging but through a complicated process. And they screwed that up. The instead credited my original account and less than I originally paid. It was a horrible process trying to order in the correct size, paying once again for shipping even though they advertise and told me there would be no shipping since it was an exchange. When I called customer service, I was told I'd paid shipping again because they'd credited my account instead of treating it like just a credit on Jessica London site. After I had to take original merchandise to ulta to just get a credit and not a refund. I've asked at least 4 times for supervisor but their never available and have to call you back in 48 hours but they never call anyway...beware, this is horrible site with horrible customer service

I placed an order on May 7 of this year 2026. It was three items, two of them are saying back ordered until June 2. The other arrived today in the mail, it isn’t even Jessica London brand, it’s very cheaply made, and it’s way too big. So I went online to start the return process only to find out that if you do not want a gift card from them as the refund you have to lose $10.99 for their return fees. First of all that’s ridiculous, and when I asked her about the other two back ordered items that I haven’t even received yet. I asked her if I need to return those do I have to pay $10.99 for each of them too? She said yes. I cannot believe this rip off company. Stay away from them far far away, I told her to cancel the two back ordered items I have and to never send me another email catalog nothing from any of their brands because I will never shop any of them again. Just trying to alert people of their bad return policies.

Scam send you substandard goods expensive return and charge you for returning. Trade in other names. RIP off

This is a scam, please do not get fooled like I did !! The 3 items costing £90 were not a bit like the pictures on the site. Also far to small. When I tried to return the phone no. and Email address were not working.

I placed an order with 3 items, 1 of the items was wrong and came from Woman Within not even Jessica London. I called customer service and was told the sale was final so no exchanges or refunds, the problem is that it was their fault on their end, not mine! I will never order from Jessica London again and I warn you before you do. They have a sneaky way of not providing good customer service when THEY make errors giving people just any random item in the warehouse. I guess I have to take this loss, but it won't happen again!

These people are idiots. I did not receive my points for an order I placed and after speaking to 3 different people at 3 different numbers, the lady told me only card holders get points. Which is not true. No one would help and they kept telling me to call a numberi already called. Don't buy from here unless you want a headache and to waste half a day with no resolution.

jessica london's shipping charges equal about 35% of the cost of the item(s). THEN, to make it even worse, if you want to return your purchase and you dare to request that your refund be sent to your original method of payment, you are charged $10.99 for returning your purchase. If you want a JL gift card, they won't take out $10.98. But WHY would I want to purchase anything else from them--the quality of their clothes and shoes is not that great. I paid $41.99 for a pair of shoes, $14.69 for shipping and $5.68 for taxes. Over $62 came out of my bank account. After the $10.99 return fee is taken out and the taxes are returned, I'll recoup about $35.00. jessica london STILL MADE over $27 and I don't have ANYTHING.

I was charged over 20$ to return an item that didn’t fit!!!!! It cost 39.60$ and they returned 16.86$. What kinda of racket is this?? Seems criminal to me.