JerryReviews of jerry.ai

Response from JerryOct 22, 2026

Scott, we’re sorry Jerry couldn’t pull together the car-and-home bundle you needed, and that there was no way to add your travel trailer. Those are real gaps, and we’re sharing them with our team. While Jerry works with multiple insurance carriers, not every insurer offers quotes for every coverage type or customer profile. That said, we want the process to be clear about what options are available and when additional steps may be needed. We’re also sorry you tried reaching customer support several times and were left waiting in a queue. That's not the level of service we aim to provide, especially when you need help navigating your options. We do have licensed human agents available, and if you're willing, please email [email protected] or call 833-445-3779 so our team can review your experience and see how we can help. Thank you for bringing these issues to our attention.

Response from JerryOct 22, 2026

We’re really sorry you went through this. After spending hours entering your information, accepting multiple quotes, paying for a policy, and cancelling your previous coverage, seeing the price change again and again would be incredibly frustrating. We understand why you feel let down. Quotes can change when a carrier verifies additional details, but the number of changes you described, especially after payment and after cancelling your prior policy, is not a reasonable experience and deserves a much closer look. Please call us at 833-445-3779 so a live agent can review what happened with the quotes, your coverage, and the switch, and help figure out what went wrong.

Response from JerryOct 16, 2026

Joel, we’re sorry this felt like a data grab rather than a way to shop insurance. Under our DataLock™ Guarantee, we don’t sell your personal information, and your number is used to verify your account and support the insurance process, not to spam you. We also hear the frustration that seeing your quotes required the app. Jerry is designed to help you compare, buy, and manage insurance in one place. Any texts from Jerry should be related to your insurance shopping experience, not unwanted spam. We appreciate you sharing this feedback. If you’re receiving unwanted messages or would like us to look into your experience, please email [email protected] or call 833-445-3779 so our team can help.

Response from JerryOct 16, 2026

Gabriela, lamentamos mucho lo que pasaste. Pasar de las 5:00 a las 8:30 colgando y volviendo a llamar por una pregunta sencilla no es la atención que nadie debería recibir, y entendemos tu frustración. Sobre los cobros: las primas y los aumentos los fijan las aseguradoras, no Jerry, pero queremos revisar contigo qué pasó con tu renovación y por qué el monto fue subiendo. Eso merece la atención de una persona real. Si estás dispuesta, escríbenos a [email protected] o llámanos al 833-445-3779 y pide hablar con un agente, para que podamos revisar tu cuenta, la renovación y los cobros, y ayudarte a resolverlo.

Response from JerryOct 7, 2026

Hi Eric, this is great to hear. We’re especially glad the app felt easy to use even though you don’t consider yourself tech savvy. Making insurance simpler and providing a fast, professional experience is exactly what we aim for. We noticed the review was left with 1 star, so if that was accidental and you’re open to updating the rating to match your experience, we’d really appreciate it. Thank you for trusting Jerry!

Response from JerryOct 11, 2026

Tina, we understand how alarming and frustrating it is to see an accident associated with your quote when your record is clean, especially after providing documentation to dispute it. We’re sorry this experience caused so much frustration. Jerry does not create driving or claims history. That information can come from third-party reports used during the quoting process, but if something appears inaccurate, we would like to help correct it so that you can shop accurate quotes. If you're willing, please email [email protected] or call 833-445-3779 and ask to speak with a live agent. Our team can review the information associated with your quote, verify what the carrier is seeing, and help explain the next steps if anything needs to be disputed.

Response from JerrySep 30, 2026

Hi there, we’re truly sorry this experience left you feeling misled. Coverage differences can make a lower-priced quote look more attractive, and we never want those differences to be unclear. We’re also concerned about the claims that appeared incorrectly on your record. If you're willing, please email [email protected] with your details so our team can investigate.

Response from JerrySep 14, 2026

Richie, we understand why seeing past addresses you didn’t enter yourself felt unsettling, and we’re sorry it made you uncomfortable enough to stop the process. Those address suggestions are used to help verify your identity and speed up the quoting process. We do not pull your credit report to generate them, and you can always enter your current address manually instead. Under our DataLock™ Guarantee, we don’t sell your personal information. If you have questions about the information associated with your account, please email [email protected] and our team will be happy to help.