JerryReviews of jerry.ai

Response from JerrySep 14, 2026

David, we’re sorry the experience felt so limiting. You’re absolutely right that details like your address, marital status, and vehicles can change, and updating them should be straightforward. We appreciate you calling this out and are sharing the feedback with our team. In the meantime, please email [email protected], and an agent can help update your information so your quote reflects your current situation.

Response from JerrySep 7, 2026

Kristen, we’re really sorry you had this experience. Seeing two charges within days of each other and then struggling to get a clear explanation would be incredibly frustrating. Jerry helps customers purchase policies from insurance carriers, and you should always understand what you’re being charged and why. Our broker fee is disclosed before purchase and is never meant to be a surprise, but we’d like to review both charges and the support experience you described to understand what happened. Please call us at 833-445-3779 so our team can investigate and help get this resolved. We're sorry this has been a frustrating experience.

Response from JerryAug 14, 2026

Hi, we’re sorry to hear about your concerns and appreciate you bringing them to our attention. Our team has conducted a detailed review of your policy history and has also contacted your insurance carrier as part of that review. We reached out to you directly with some additional questions so that we can fully address the concerns you raised and, at your request, have kept our correspondence in writing. We remain available and would be happy to continue working with you once we receive the additional information requested by email.

Response from JerryJul 23, 2026

Chris, we’re sorry this turned into such a frustrating experience, especially after spending 40 minutes on the phone and still not walking away with a clear answer. Adding gap coverage and other options does change the price, so a quote can move once those are included. That said, we can understand how watching your number climb, and then being told the original was only a quote, is confusing and not the clarity you deserved. We’d like a real person to review your quote and look into what happened on your call. If you’re willing, please email us at [email protected] so we can take a closer look and follow up with you directly. We’re also sharing this with our team as we work on making pricing changes clearer from the start.

Response from JerryMay 25, 2026

Hi Richard, we’re really sorry this was your experience. Wanting to speak with someone directly and review coverage details side by side is completely reasonable, especially when making an important insurance decision. What you described on the call, poor connection quality, difficulty understanding the representative, and then getting disconnected during a transfer, is not the level of professionalism and service we aim for. We understand why that left a bad impression, and we're truly sorry that we dropped the ball here. Jerry is designed to make comparing coverage easier and more transparent, but it’s clear we fell short when you tried to get human support. We appreciate you taking the time to share your honest feedback, as we continue to improve our product experience. If you're open to trying again, please call us at 833-445-3779 and we'll make sure you're connected with someone who can give you the experience you were expecting from the start.

Response from JerryMay 20, 2026

Hi, we’re truly sorry this turned into such a frustrating experience. A same-day cancellation should be straightforward, and waiting months for a refund while feeling ignored is genuinely unacceptable. Some cancellation fees do come from carriers directly and are out of Jerry's control, but that doesn't make the experience you had okay. We want to make this right and help you resolve this issue. If you're willing please reach out at [email protected] or call 833-445-3779 and an agent will look into your case directly.

Response from JerryMay 8, 2026

Hi there, we're genuinely sorry this was your experience. We understand the frustration after handing over personal details and walking away feeling like nothing was gained, so we're sorry about that. Some clarification on the information piece: what's collected up front is what carriers need to price you accurately, and Jerry's DataLock™ Guarantee means it's never sold or shared for marketing purposes. On the rate side, sometimes the best available option really is the policy you already have. Carriers price the same driver very differently, so the only way to know is to compare, and finding out you're already on a good rate is a valid outcome. That said, savings should always be measured against equivalent coverage, so if you'd like us to take another look at your options, we'd be happy to. You can reach us at [email protected] or 833-445-3779.

Response from JerryApr 22, 2026

Hi Carlos, thank you for the amazing review. It’s great to hear Jerry has been helping you save for so many years. We truly appreciate your continued trust and kind words.