JeromesReviews of jeromes.com

This company is the worst I have ever dealt with! Warranties are absolutely worthless. Plan to file suit against them by the end of next week.

I bought an expensive power reclining chair that failed to work after 14 months. Jerome's warranty expired at 12 months. So they said I was out of luck. Also, they do not offer repair service, even if you are willing to pay for it. So I am stuck with an expensive power recliner that does not work!

This store RIPS YOU OFF. Bought what I thought was a leather sofa from them. Not even 2 years later, the “leather” starts flaking off. Come to find out what they lie & say is 100% leather is actually some bonded leather crap!! Don’t buy from this deceitful company. They’ve already paid out a class action lawsuit against them.

# years ago we paid 2200.00 for living couch & loveseat Italian leather. Electric. It turned out to be from china and wasn't Italian leather. It was terrible. After fighting with them Betty said come down and we will give you new furniture, well we have had this furniture for 1 year and they put a zipper in the loveseat cushion that's for clothes and of course it broke. and all the pillows have feathers coming out of them. I think they are a dream mattress store now and Jerome's son took over. I want the zipper fixed in the loveseat as we paid you 2200. for this too.It was a couch & Loveseat & rug. You guys rip off everyone. You changed your name from Jerome's Furniture ro "jerome's worse mattress in thee world. Plus you get all your stuff from China..your family never made the furniture!. I will leave you bad feedback everywhere I can until my love is fixed. Christopher & Dianna Rottner in San Diego, Ca. 92110 (Morena Store)

If you are in the market for a new mattress, do not go to Jeromes. There is no sleep trial or returns allowed. With some haggling, they might let you exchange for an exorbitant 25% restocking fee. You can't reach their corporate offices as I tried to on three separate occasions sitting on hold for an hour each time before the system hangs up on you. Additionally, the customer service representatives at the store do not identify themselves when calling and overall were very unprofessional to deal with making promises that were not kept much like car salesmen. My story with them is as follows. I wanted to get a firmer mattress and came upon their opulence firm mattress in their showroom which reads firm on the display. It seemed comfortable at the time but the one I had delivered to my home felt like sleeping on a boulder. I returned to tell them I had made a mistake and discovered that this mattress in reality is an extra firm mattress which is hidden at the bottom of the mattress and only visible if it is lifted out of the displayed bed frame. They outright refused to even consider an exchange until I had given the mattress at least 30 days time to be broken in. So after 30 very uncomfortable sleepless nights, they finally allowed me an exchange with a $280 restocking fee. Bottom line: Don't waste your time and buy your mattress elsewhere!