JERAVAE Dance WearReviews of jeravae.com

I ordered a dress from Jeravea, and paid upfront, as is ususal. Unfortunately, through no fault of Jeravea the package was delivered by UPS to a wrong address. That being said, Jeravea held my purchase hostage until such time as they had sorted the matter out with UPS which I think is grossly unfair. I feel they should have sent me a replacement dress immediately and sorted out their problem with the carrier. This customer service action makes me refrain from ordering from them ever again.

I ordered shoes from a dance competition where Jeravae was a vendor. The woman who helped me was great! She was informative and kind and helpful, and customer service means so much to me. But I was disappointed when the shoes arrived. I ordered 2x wide, and they still aren't wide enough. They feel pretty much like the regular width shoes I tried on at the dance comp. I don't think Jeravae has an accurate definition of double wide feet. But they also made the straps way too long. And I mean waaaayyyy too long. I had to cut several inches off, which isn't difficult. But then I lost all the holes for the buckle. And I'm finding that trying to get holes punched IS difficult. I haven't yet been able to find someone with the tools to do it. So right now, my shoes aren't even wearable. I love the customer service, and the price is good, but I doubt I'll order again from this company.

Sizing is too small. Shipping for exchanges are paid by the customer and shipping to send the exchanged item is also charged. So ultimately the price of the merchandise is not worth it. It becomes too expensive.

Their clothing is exceptional but the return policy is subpar at best. To tell people that you cannot return an exchange does not convey good customer service. When you order an item online there is no way to know if that item is going to fit- so if it is an exchange, you are stuck with something that doesn't fit you.

I called then tried a live chat to see if there was a dress that could be delivered quickly for an event. Never got a response. Disappointing.

UPDATE: Not long after this review was posted customer service reached out to me and offered a full refund. I do appreciate the good customer service. Thank you We needed this leotard as part of a group dance performance. It would not have been my first choice since it was an unknown brand. The material is very thin. There is no support in the chest. Our dancers are not large chested but there should be some sort of reinforcement. After my daughter’s first time performing in this leotard it needed to be sewn in 2 places. The seams were just falling out. It was worn for maybe 15 minutes and the dance was less than 3 minutes. It will need to be worn for at least 4 more performances and I’m not sure if it will make it.

Service was friendly but slow to respond. Took almost 2 months for the product to arrive. Product itself seems good.

Your products are beautiful. Customer service, not so beautiful. I waited a very long time for my practice wear to arrive. Even if this is understandable in the current environment, there was ZERO communication from your team once the original order was confirmed, the only other communication I received from your team (months and months later) was to tell me my items had (finally) shipped.