Jenni KayneReviews of jennikayne.com

I was extremely disappointed with their customer service and the poor quality of the Safari Hat purchased. The hat was $215 and frayed in multiple places and the leather strap also tore within a handful of times wearing it. Their customer service department was unwilling to replace or repair the product. Extremely disappointing that they sell such poor quality items at such a high price tagz

Customer service is just awful. Needed to exchange an item for a different size but exchanges are not allowed if an item is on sale. Jenni Kayne does not value the customer at all. Total waste of $800 for an item I can't wear. They would do nothing for me even though they had the correct size in stock and could have easily corrected the problem. I will not be shopping with JK again and will tell everyone I know who shops about my experience and how little they value their customers when there is a small issue.

Recently purchased during a sale. Final sale was stated however one sweater arrived defective and it could not be returned for one in perfect condition. If i had known the policy included defective merchandise i never would have purchased from this company. I would have expected higher standards, quality control and great customer service from Jenni Kanye.

Do NOT shop with this company. They do not advise that certain items are nonreturnable, and they clearly don't value customers who purchase from them. Refused to accept return on items that were not identified as non-returnable when I bought them. Will never shop with them again

Return policy has changed (apparently, they do this quite often without warning). They now not only charge you for the return, but charge a restocking fee. They will deduct $12 from your return regardless of the reason for the return. Even if you opt for store credit, they still charge you the re-stocking fee. They will tell you that "in store returns are complementary.". What??? Does that imply that they won't be "free" at some point? Really poor customer service. Refused to make adjustment, despite the fact that I am their highest level in their rewards program. You would think they would realize that this policy is discouraging customers from purchasing. Have not been thrilled with the quality lately, particularly with regard to their sweaters, and have noticed significant price increases as well. I will be spending my money elsewhere.

I bought 6 dinning chairs and paid full price just to find out that five days later the company commenced a 30% sale! After I called and sent them 3 emails, I received a customer service answer that their policy does not allow to give me their sale price because five days have lapsed! Furniture is made in China and of poor quality. My mistake… Should have gone to Restoration Hardware, where their quality is great and have excellent customer service.

After buying a number of items from this company, I am done with them. Love their clothes, hate the quality. Everything that I own from JK is Made in China. Could it be the reason for the poor quality? Will never know as Jenni Kayne has never addressed the issue in spite of several comments I made on Instagram and Facebook.

Everyday sweater pilled after 10 minutes of wear — huge pills — and the company’s response was that this is expected, and they could sell me a stone! They EXPECT a $200 garment to look horrible after 10 minutes? Their sing-songie customer service is useless. This company should not be in business.