Beatriz Y.
stole my winnings and cancelled account
Using the site was fine the problem came when I tried to cash out. My husband had suggested the site to me and I was wary about using the same bank account but they would not accept any other bank account for various reasons (not enough activity, don’t accept fintech, etc.). Instead of waiting a month for a new statement with more activity, I asked support directly if they allow joint accounts and they said yes and to send the statement. As soon as they received my statement they put a hold on my account, and then cancelled my account and refunded money. I forfeited about $250 in winnings. I don’t get how that is legal? What’s wrong with a joint account especially when they said it was ok? If I had lost would they have allowed me to keep my account and kept my money? But as soon as it is a win and I try to withdraw they cancel it with no real explanation and “consider this matter closed.” So sketchy! Edit: you can see below that they are claiming someone else is operating my account. Don’t understand how they came to that conclusion… but it’s just a lie to get out of paying my winnings. They can just make that claim with no proof and offer no actual reason why to get out of paying any winnings, and say it is a violation of their terms. Won a jackpot? Sorry we’ve decided you don’t operate your account. Why is the matter automatically closed and I am not offered any chance to share proof? My bank accounts, verification, credit cards, email and images of me holding my cards aren’t enough? Do not trust them unless they take some steps to rectify this.
Response from JefebetOct 18, 2024
Hello Beatriz, we apologize for your negative experience. We take allegations of this nature very seriously here at JefeBet and we’d like to clarify your situation through this reply. To be clear, your account was not closed for linking a joint checking account to your JefeBet account. The use of a joint checking account is permitted as long as we can determine the JefeBet account holder is the only operator of the account. Your account was closed due to a violation of our Terms of Service. During the verification process it was determined that your account was created and being operated by a person other than yourself. We have strict rules around the sharing of accounts and the penalty for this violation results in a forfeiture of winnings and the refund of all purchases, along with account closure. Regards, The JefeBet Team