Worst customer service and Casino ever! I won 2 months ago on July 29, 2026 and they still haven't paid me out. And with their new system, it doesn't even show my redemption request. I think they are going to be another Money Factory Casino that doesn't pay you out
Response from JefebetSep 29, 2026
Hola Jennifer,
Thank you for sharing your feedback. We understand your concern regarding the processing timeline for your redemption request submitted in late July and the display of your account history.
Please be assured that JefeBet operates in full compliance with all regulatory standards, and all player funds remain completely secure. System updates and redemption processing occur in accordance with mandatory security checks and queue management procedures, and active requests remain held safely in our system.
To review your specific account details and locate your pending request, please reach out directly to our support team at [email protected] with your registered account email. Our team will be glad to look into your file and assist you further.
JefeBet Support
BR
Brandalyn
If they had an option for 0 stars
If they had an option for 0 stars, I would have picked it! One star rating is still too good for this non trustworthy site!! Take your money elsewhere cause even if you win, they will not redeem you, so take your money and your time to a TRUSTWORTHY Casino.
Response from JefebetSep 29, 2026
Hola Brandalyn,
Thank you for sharing your feedback. We understand your concern regarding your experience with our platform.
Please be assured that JefeBet operates in full compliance with all sweepstakes regulations, and player redemptions are processed securely in accordance with standard verification protocols and queue procedures.
If you have a pending redemption or need assistance with your account, please reach out directly to our support team at [email protected] with your registered account email so we can locate your information and assist you further.
JefeBet Support
JA
Jamie
I have 2 redemption since March AND…
I have 2 redemption since March AND July and still haven't recieved them. They dont even email me back. I feel really scammed. I wont even buy packages now cause I knew it wouldnt pay out. And now it doesnt even show them on my account so that really tells me this game is a SCAM. They do not pay out.
Response from JefebetSep 28, 2026
Hola Jamie,
Thank you for bringing your feedback to our attention. We understand your concern regarding your redemption requests and account transaction history.
Please be assured that JefeBet operates in full compliance with all regulatory standards, and all player funds remain completely secure. Redemption processing and system record updates occur in accordance with mandatory security checks and queue procedures, and active requests remain held safely in our system.
To review your account details directly and locate your pending requests, please reach out to our support team at [email protected] with your registered account email. Our team will be glad to look into your file and assist you further.
JefeBet Support
AM
Angela Michele R.
SCAM SITE
SCAM SITE! Have been waiting since MARCH 2026 for a redemption of $100.25. This is all winnings from packages I bought! They had no problem taking my money to buy their packs but can’t pay my redemption request SIX MONTHS WAITING! I also have almost another $100 ready to redeem but why bother! WARNING SAVE YOUR MONEY THIS SITE WILL NOT PAY IF YOU WIN!!!!!!
Response from JefebetSep 28, 2026
Hola Angela,
Thank you for sharing your feedback. We understand your concern regarding the processing timeline for your $100.25 redemption request and appreciate you bringing this to our attention.
Please be assured that JefeBet operates in full compliance with all sweepstakes regulations, and player funds remain completely secure. Processing timelines can vary depending on verification requirements, queue volume, and account security protocols, but active redemption requests in our system are handled in order of queue processing.
To review the specific details of your account and pending request, please reach out directly to our dedicated support team at [email protected]. Please include your registered account email and redemption details so our team can pull up your file and assist you further.
We appreciate your patience while these mandatory operational procedures are completed.
JefeBet Support
SE
SETh
Jefebet is a scamming online casino who…
Jefebet is a scamming online casino who still hasn’t paid me $130 from June 13th
Response from JefebetSep 28, 2026
Hola Seth,
Thank you for sharing your feedback. Waiting for a $130 redemption since June 13th is an extended period, and we understand your eagerness to receive your funds.
Please be assured that our platform operates in full compliance with regulatory standards, and all player funds remain completely secure. Redemption timelines can vary based on queue volume and mandatory internal verification procedures, and your request remains active as our team processes these standard checks.
We appreciate your patience while these required reviews are finalized, and our team is focused on completing your payout as efficiently as possible.
JefeBet Support
MK
Mess K.
Still waiting for my redemption request…
Still waiting for my redemption request from July 28th for $100.03. They were supposed to fix the player levels which changed to level 1 when they changed their platform to the new app and they also said the daily bonus coins would be fixed too. Nothing has changed. Still waiting for everything to be resolved. My redemption request isn't showing under the new platform redemption area but they continue to tell me my request is moving up the pending back log of redemption requests. Very disappointed in how long it is taking for them to get things in order and up to date. Patiently waiting and waiting and waiting.... 😐
Response from JefebetSep 23, 2026
¡Hola Mess!
Thank you for sharing such detailed feedback. Waiting since July 28th for a $100.03 redemption is deeply frustrating on its own, but having that wait compounded by platform bugs—like missing redemption history on the new app, daily bonus glitches, and your player level resetting to Level 1—is completely exhausting. We fully understand why you are disappointed and tired of "waiting and waiting."
Please rest assured that your funds are safe. We recognize how concerning it is when account details and history don't reflect correctly after a system update, and our teams are working to resolve these app transition issues.
We want to make sure your account and redemption status are properly looked into. Please reach out to us directly at [email protected] from the email address registered to your JefeBet account so our team can locate your file and assist you directly.
We are deeply sorry for the prolonged delay, the technical disruption, and the ongoing stress this situation has caused. Thank you for your remarkable patience while we work through these platform fixes.
JefeBet Support
XX
xXSpiralGamingXx
Still waiting for my redemption fro MAY…
Still waiting for my redemption fro MAY 6. They deleted the redemption request from their website and DO NOT RESPOND TO SUPPORT EMAILS OR CHATS. This website is a scam.
Response from JefebetSep 23, 2026
¡Hola xXSpiralGamingXx!
Waiting since May 6th for a redemption—only to find the request missing after our site update and face silence from support—is completely alarming. We fully understand why you feel scammed, and we don't blame you at all for being furious after sitting in limbo for months.
Please rest assured that your funds are safe and our team is actively resolving technical issues caused by the recent platform update.
We are deeply sorry for the severe stress, disruption, and broken trust this experience has caused. Thank you for bringing this to our attention!
JefeBet Support
SC
Scott
119 DAYS. NO REDEMPTION. NO ETA. NO MEANINGFUL ANSWERS.
I have now been waiting 119 days for a single redemption from JefeBet.
At this point, I want to document exactly how their response process works, because I fully expect JefeBet to post another generic response underneath this review about “working through the queue.”
Here are the facts:
On August 10, JefeBet publicly told me that my case had been sent to their team for “immediate review.”
Nine days later, on August 19, JefeBet gave me a different explanation. They said they process payouts strictly through a standard queue and do not offer individual escalations.
Then, at 104 days, they said my complaint had been forwarded to their leadership and payments team.
Meanwhile, JefeBet has responded to other Trustpilot reviewers by saying their cases were escalated to management, payments teams, or even sent for “priority review.”
So I have several very simple questions for JefeBet:
• What happened as a result of the “immediate review” you said you initiated on August 10?
• Do individual redemption escalations exist or not?
• If everyone is processed strictly through one queue, how are some reviewers receiving “priority review”?
• What date of redemption requests is JefeBet currently processing?
• Where is my redemption in that queue?
• What is the actual expected processing time for a redemption that has already been pending for 119 days?
Please answer those questions specifically.
Saying that you “understand my frustration,” that payouts are “actively being processed,” that you are “working through the queue,” or that my feedback has been “forwarded to the team” does not answer any of them.
After 119 days, customers deserve verifiable information about where their money is and when they can expect to receive it. My redemption remains unpaid, I have been given no meaningful ETA, and JefeBet's own public responses have provided conflicting explanations about whether individual cases can even be escalated.
Anyone considering spending money here should read JefeBet's responses to its redemption complaints carefully and decide for themselves whether this is an acceptable way for a company to handle customer redemptions.
Response from JefebetSep 16, 2026
¡Hola Scott!
Waiting 119 days for a redemption is an extraordinarily long time, and we completely understand how infuriating this prolonged delay and the conflicting updates have been. We fully recognize the stress and disappointment this experience has caused you.
Please contact us directly via email at [email protected] from the email address registered to your account so we can have the appropriate team look into this and provide you with better assistance.
Once we receive your message, we will gladly review your details and work to give you the direct support you need.
JefeBet Support
