Julie S.
Redemption purgatory
I have been waiting on a couple of redemptions to hit my bank account for weeks now! The first one I submitted on 3-18!! And support has been absolutely NO help. Keep getting the same generic email “there’s a backlog blah blah, we’re sorry but we’re working on it” my husband is also having the same issue. As if that’s not bad enough they keep calling us trying to get us to spend MORE money with them when they already owe us a couple hundred dollars each!!! Just hope it isn’t a scam at this point… Update 4-21: still waiting…I have pending redemptions from 3-18,3-30, and 4-10! Still no word other than the vague, automated emails full of excuses and reassurances Update 5-20: got an email that states my redemption from 3-18 has been “approved” and still may take another 10 business days to hit my account. Update 7-09: did receive ONE redemption, however it was not the one I submitted first, it was the smallest dollar amount of the 3 pending despite their lies about them being “in the queue” which had a “massive backlog” but were being processed “in the order they were received” so that was at the end of May. I patiently waited, checking weekly, still finding my requests from 3-18 & 4-10 pending UNTIL today (7-9) when I try to login to my account and it says either user inactive or something along those lines—in other words, they deactivated my account to avoid paying my remaining redemptions!!!! I have emailed support, TWICE and will be back with updates. I’m not letting this slide and encourage anyone in a similar situation to do the same. I might lose the fight but I’m not going out quietly. How is this legal? And not considered theft? Update 7-27: Support replied claiming that my account was suspended due to “abuse of their AMOE sweepstakes promotions” - the same AMOE promotion that I had been in compliance with previously. Otherwise I wouldn’t have ever been credited sweeps coins per their Terms of Service and Sweepstakes Rules-the same sweeps coins that Jefebet promised I would be compensated for yet I’ve still only received 1 of 3 pending deposits. Make it make sense! They told me for MONTHS that everything was verified and my account was in good standing, but now all of a sudden I have broken some rule (they can’t or won’t elaborate on which rule of course) and I haven’t even participated in their AMOE promotions since I had issues with the first redemption request!! I filed a complaint with the Better Business Bureau on 7-10 and I urge everyone else who is in a similar situation to do the same!
Response from JefebetApr 29, 2026
Hi Julie, thank you for taking the time to leave your review. We’re truly sorry to hear about the delay with your redemption and the frustration this has caused, especially after your repeated attempts to get an update by email and phone. We understand your concerns regarding the length of the wait and the communication around your request. We appreciate you sharing your feedback, as comments like yours are important and help us continue reviewing the customer experience. Thank you for bringing this to our attention.