JeenjewelsReviews of jeenjewels.com

If not receiving my gumball machine wedding ring on said date wasn't bad enough. The ring looks like a 25 cent gum ball ring to boot! Horrible, deceived, and no phone number to call come to mind...never again is the word of the day.. wish I could post a pic as even the supposed ruby looks plastic....

Ordered a 1ct sapphire with 0.5ct diamond halo ring in 10K white gold in a size 8. Their description said it was an AAA clarity sapphire. First of all the sapphire was horrible quality, wouldn't even qualify as an A clarity stone. The diamonds were barely visible chips, nowhere near 0.5ct. The ring we received was a size 9 and when I took it to a local jeweler to have it sized, the jeweler discovered it was white gold plated over rose gold. The jeweler informed us that the white gold plating would wear off within 6-12 months making the ring look brassy and the band is so thin that we would be lucky if it lasted 2 years even with renewing the rhodium plating 3 times a year. We sent the ring back and have filed a dispute with PayPal which is still under review even though JeenJewels received the ring back 7 days ago according to tracking. Do not trust this company, and if you have already purchased from them you should have a local jeweler evaluation of your jewelry before it's too late to do anything about it. I would give them a zero rating if I could.

I would give this company a zero if I could. I thought I would treat myself to a replacement wedding set with my bonus. I found a beautiful ruby and diamond wedding set for 800.00. Since it came up on Walmart.com I thought I would get a great product. Wrong. The ring was supposed to be a 2 carot real ruby surrounded with diamonds. Nope. Ruby is not even a full carot and all the diamonds are tiny little chips. If I could attach pictures I would. Ring is pretty but should of been only around 100 maybe 200 at the most. They said I could return it but if I wore it at all they would not refund me. There was no way I was going to give them the ring back and lose both the ring and my 800. So I just kept it. Please don’t purchase from this company.

Please I beg you do not buy from here. The customer service is nice enough considering they truly are only an email away, but who ever their jeweler is has not had much experience. I was expecting it to not be perfect because of the cost, but here is a list of what was wrong. 1. I bought a wedding set and they were two different size rings. So one fit one did not. 2. I ordered black diamond in rose gold setting. I got a morganite in rose gold. 3. The engagement ring was literally warped. I wish I could post a picture. One edge was flat if that makes sense at all. 4. There are a lit of very small nicks and scratches all over the rings. 5. The width of the bands are different from one side of the ring to the other. (minor problem for me) 6. To return it I had exactly 48 hours to get it in the mail! I WORK!! This upset me because I do not have time through the week until my off day to run errands. I should not have to bend my work day to convenience the company when I did not mess up or dislike it...it just was not what I ordered at all!!

Junky cheap rings! Fake material, that they try to pass of as legit! They send you the wrong order and then when you ask them to fix it they call it "used" and refuse. Terrible customer service! Their "100 % Satisfaction or No Questions Asked Money back Guarantee" is complete BS! The rings fall apart because they are so cheaply made. They appraise at way less than you pay for them (i.e. if you paid $360 expect a $50 appraisal >:( DON'T WASTE YOUR MONEY! False advertising to the fullest! Just sent an email to my lawyer seeing what my next step is should I not get what I actually bought or at least get a refund. If anyone has had a similar experience let me know, I can recommend a great lawyer. I highly recommend getting your rings appraised by an expert! #Lawsuitwaitingtohappen #ripoff #bridezilla

Horrible Experience. Put down money for a ring on layaway. Emailed them to cancel the order and they let me know there would be a 14% "cancellation fee". Mind you, this is 14% of the total price of the ring, not 14% of what I put down. These guys have not been inconvenienced in any way whatsoever and the ring was never even made, they are just stealing money. I have never returned an item to a store and had them say “We are going to take 14% of the purchase price for no other reason other than we feel entitled to it.” You can put it in fine print all day long, but at the end of the day this is theft, plain and simple. These people are unethical, immoral and make their own 5 star reviews, buyer beware!

I ordered a ring from jeen jewels on July 2 2017 for 49.99. Apparently the price was a typo and instead of honoring the price and sending me my ring, they simply refunded the money with no other communication and put the ring back in my cart at the correct price! As if I am going to buy anything from now. They should have honored the price or at the very least sent me an email apologizing and try and work something out with me but they did nothing. I have sent them an email but am still waiting for a response that I'm pretty sure will never come. Unexceptable! I will never do business with this company again and advised everyone else not to deal with shady company either!!

My girlfriend had picked out the ring she wanted from the website jeenjewels.com. It seemed like a really great pick from the picture on the website and the return policy seems solid. (Still waiting for them to receive and issue refund). But when I received the ring, ahead of expected, the ring was of horrid quality, you could see the manufacturing flaws in the mold and a stone was missing out of the halo portion. It was worse quality than a Forever 21 ring for $3. F21 would actually be a better ring. In addition, the morganite was not at all of the quality pictured. The customer service seems to be fine at the moment, but if they do not issue my refund I will be using Paypal's to challenge it and get my money back.