K S.
Poorly managed, unclean rentals
While I understand many businesses are short-staffed, and that the definition of “clean” may be subjective, the conditions in which I found the rental and subsequent time spent cleaning, doing laundry, and mitigating issues left by previous renters was below acceptable standards. For a $275 cleaning fee, someone is clearly falling down on the job. Highlights included filthy floors, mold on the ceiling in the bathroom, and not enough sheets to fit all of the beds. But the real highlight was, after spending a morning cleaning the entire house (how does anyone leave dried cheddar cheese on the floor?), opening the shed to grab beach supplies and finding MOUNDS of GARBAGE/RECYCLING. Though the rental office was at least responsive with removing a fraction of the garbage that had accumulated and blocked access to amenities (e.g. bikes, beach chairs, etc. promised in the listing), there was still more garbage than someone paying that much for a rental should have to deal with. The rentals manager has since been unresponsive to my request for a refund for the cleaning fee so I've been in touch with the owner to let them know their property and personal reputation is in jeopardy by continuing to let their unit be manage by a substandard company. Whether it's Jean Knapp rentals or the cleaning company, someone is being negligent.