Benjamin S.
Deceitful Sales Practice
I called and spoke with one of their representatives after finding their listing online and seeing that it was highly rated. I was told that I would be receiving a running EJ253 AVLS engine matching not only what I have in my car currently but also matching the picture listing on the website with no issues and 40-60k miles but would need to replace seals and swap over wiring and accessories. I received a very damaged engine that was not what was pictured on the web listing. The engine I received showed signs of oil consumption from the oil leaking out of the throttle body, the AVLS OSVs and complete timing set/cover destroyed due to mishandling, the was a significant amount of coolant burned onto the top of the cylinder block and heads, the lower half of the motor was haphazardly painted black (likely to hide any severe corrosion), and both the intake manifold and ignition systems (including valve covers) were a completely different design than what is compatible with my vehicle, let alone not matching the description or pictures on the website listing. I attempted to return the engine due to these issues and was told I needed to perform a full engine rebuild and install it in my vehicle FIRST to verify if the engine was damaged. Unacceptable. I was charged for shipping twice and I was also charged a 20% restocking fee because they claimed I "didn't like the way the engine looked", leaving me missing $1000. I communicated to multiple individuals over the phone and over email regarding this issue and not only did no one provide so much as a name, but they refused to stand behind their service or product and just deflected to an incorrect reason for my return. This has been an awful and deceitful shopping experience and I will never recommend JDM Engine Zone to anyone ever.




