Gillian R.
Once I had purchased the book I was…
Once I had purchased the book I was forced to subscribe to an app in order to read it! Very unethical practices - never purchase anything from this seller!
Response from JBB - Mary Sxx ShopSep 30, 2023
Dear customer, I recently received your comment regarding your purchase of a book from our store. I want to express my sincerest apologies for any inconvenience or misunderstanding you may have experienced. It is important to me to address your concerns and clarify the situation. Firstly, I want to assure you that we do not endorse or promote any specific app or force customers to subscribe to any services in order to access our products. Our intention is to provide a seamless and enjoyable shopping experience for our valued customers. I would greatly appreciate it if you could provide me with more details about your purchase, such as the specific book you acquired and any additional information that could help me investigate the issue. This will allow me to better understand what transpired and resolve the matter promptly. Please accept my apologies once again for any frustration or inconvenience this may have caused. As a seller, it is of utmost importance to me to ensure customer satisfaction. I genuinely value your feedback and would like the opportunity to address your concerns directly. Kindly reply to this message or contact our customer support team, and we will do everything we can to assist you and rectify the situation. Thank you for bringing this matter to my attention, and I look forward to resolving it to your satisfaction. Best regards, /Mary