JaybirdReviews of jaybirdsport.com

Bad customer service. Terrible company.

Love the sound and the batteri-life on the jay bird headphones, but the built quality ain’t so good. I have had 3 of the same jay birds and the kept falling apart. After 3-4 months of use and changing the earbud, the speaker it self fall off, evertime, on all 3 of them. And they are really expensive.

Do not use this company!!!!!!!!! They took my money and did not send the item, i tried to contact them a number of times, they decided to ignore me!!! I am now waiting for paypal to refund my money.

Dont buy Jaybird Tarah Pro. First pair I bought didn't work straight out of the box. Luckily the place I bought them gave me some new ones. These have had soooo many problems tho. Problems connecting. Problems staying connected. Problems even being listed on available bluetooth-deviced. Sometimes they just wont even turn on (even though I KNOW they had a good amount of charge left). Before writing this review I turned my headphones on, and they told me 30% charge. I then TRIED to connect them to my phone but suddenly they went dead and wont turn on. I have never had this many problems with some headphones before. They should be working all the time and connecting all the time since I payed big money for them. It's amazing how bad a product can be despite the high price. It's not only me who has had problems. Go online, past all the presumably payed 5-star reviews and you'll see tons of other people having the same problems as me.

I have been a Jaybird user since I got my first pair in 2018 (Tarah Pro) and I am now using the Vistas. Unfortunately I had problem with my charging case, which might very well be my own fault, and I contacted the support team and got in contact with Tanner. He was replying fast and gave me thorough troubleshooting instructions, which I followed, but I couldn't resolve the issue and then I was immediately sent a new pair of working Vistas. Superb customer service (and products!)

Brilliant customer service. They helped with ear buds not working well despite being in the UK and eventually sect a replacement