Jawa Jewelers Reviews | Read Customer Reviews of jawajewelers.com

Jawa Jewelers Reviews | Read Customer Reviews of jawajewelers.com

Jawa Jewelers reviews

Showing 27 reviews with 1 star · Clear filters

Shawn H.
Feb 27, 2024
They sent me the wrong product and it…
They sent me the wrong product and it arrived two weeks late and I paid extra for two day shipping. After reading other reviews it seems that I’m lucky to have received anything from this vendor. I should’ve read the first before ordering. Also, they don’t answer their phone or return emails or calls. Don’t buy anything from this company. UPDATE: 3.12.24, I responded to Jawa Jewelers and provided them with a picture of the product they requested on 2.29.24. I have yet to get a response from Jawa Jewelers regarding the order.
Response from Jawa JewelersFeb 28, 2024
Thank you for your response. We appreciate your willingness to work with us to resolve this issue. In order to better assist you and ensure that we send you the correct replacement item, could you please provide us with a picture of the item you received? This will help us verify the discrepancy and expedite the process of sending you a replacement. Once we receive the picture, we will proceed with arranging for the correct item to be shipped to you as soon as possible. We apologize again for any inconvenience this has caused and appreciate your cooperation in resolving this matter. Please feel free to reply to this message with the picture attached, or you can send it directly to [email protected]. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for your understanding and patience. Sincerely, Jawa Jewelers
Report
Ethan D.
Sep 8, 2023
Ordered necklace 8/26 and have not…
Ordered necklace 8/26 and have not received it
Report
nelida S.
Sep 3, 2023
Ordered 8/14 and still have not…
Ordered 8/14 and still have not received my item it is now 9/2 received tracking and shows nothing has shipped emailed and no answer as of yet. I would like my item or my money back.
Report
Derrick A.
Feb 18, 2023
Horrible customer service
Horrible customer service! Seems like their main objective is to collect payment first, then deal with unsatisfied customers after collecting their money. Ordered and paid in full and haven’t received my order or heard back from anyone representing Jawa at all despite multiple attempts, it’s been 3 MONTHS!!! I Strongly Do Not recommend doing any business with this company at all
Report
John S.
Aug 11, 2022
The peice I ordered was not to my…
The peice I ordered was not to my expectations or I'm not sure if anyone's standards. It was also difficult to reach anyone for the return process. I'm currently waiting for my refund. I hope this will be one part of my experience that I can say went ok.
Report
Gannon B.
Jul 9, 2022
Want respond
Terrible customer service want call back or email back but the chain is good quality and real gold
Report
Jason M.
May 23, 2022
Chain broke after one week without…
Chain broke after one week without reason (no force or tension). Called and emailed to report many times but no response at all from Jawa. Poor quality and poor service.
Report
Chrysmayry O.
Jan 23, 2022
Poor customer Service
Place an order a week ago, sent 2 emails and Nobody has reach out to me. Don’t have a tracking number yet and been calling the phone and nobody answers. I’m starting to believe this is a scam and I want my money back.
Report