Japanese MelodyReviews of japanese-melody.com

Worst customer service. Returned it to change from a M to L. Had to pay for return shipping back and then again to me, whole process took right at 2+ weeks. Too many companies that want your order. Never again with this company.

Never received merchandise! Please refund my credit card or I will have bank cancel transaction.

The rings look beautiful, though obviously mass produced based on how quickly the incorrect oder was sent out. Purely based on customer service, id give this business a rating of zero. I had a long message thread with Mykyta about a custom size ring and I asked how to order it. He gave me an almost snarky response with a link to be able to buy it. Of course it was for the wrong size ring cos they dont stock that size. I figured, since we'd had the conversation, I'd place the order and send a message with the request, as discussed. In leau of a response I got a message saying the ring(wrong size) had been processed and sent and a tracking number provided. When I reference the long conversation about the custom size and the time to order, I was told I had ordered the ring in the link, like the whole conversation never happened. When I made contact, to clear this up, again, I got no explanation or apology. Just a response saying return or exchange if you dont want it. And a link. Nothing more. This was such an appalling exchange.

Misleading photo, advertising. Bracelet way too small, almost microscopic. Makes one wonder about the authenticity of materials. Would never have bought it in a store.

Still waiting on a response for a return, multiple emails have been sent out but still no response.

Nothing what I expected

I bought two tungsten and wood engagement rings and in less than a year the two materials have separated and I can't wear them. Also, the tungsten, which is supposed to be durable and doesn't require maintenance, has lost all its color and shine. It has gone from shiny black to matte gray in less than a year. I contacted the store and they haven't responded and since it's been more than 180 days since the purchase I'm not entitled to a warranty from the platform where I bought it. I am surprised to only see positive reviews of this store, personally I feel scammed.