janji.comReviews of janji.com

Love their products, but I'm really annoyed with the UK site :/ I live in the EU, so unfortunately I can't order directly from the US site. I bought a pair of shorts from Janji UK that I'd like to return and exchange for a longer version, but I never received a packing slip with my original order, so I'm not even sure if I can return them. I'm also really confused about how customs works for returns from the EU to the UK. Janji is charging £15 for the return, but I have no idea if I'll have to pay customs fees on top of that as well. I emailed customer service to ask these questions, but no one has replied. Meanwhile, I seem to get a million marketing emails from them. Can someone please answer my questions? I'd really like to sort this out and order the longer shorts, but at the moment I don't know how the return process works. Unfortunately there's no Trustpilot page for Janji UK, so I had to post this here in the hope that someone from the company sees it.

NOT READY FOR PRIME TIME Attempted to place a Xmas gift order on their site, but at the "Authorize Payment" step it went into an endless "Processing" loop. Called Janji to check if order went through or to redo it...possibly via Customer Service. It's just a Message Service! Sent an email since they seemed to prefer it - NO RESPONSE other than to tell me this "may take more than 1 day to process." Called again and still NO RESPONSE. It's Day 4 Went some place else.

Original Delivery Slow. Exchange, also slow but the exchange item turned up. Actually clothing is excellent, as is customer support and communications. Just be aware the time to delivery is longer than other companies