Joy
Don’t trust
I bought something and waited a month for them to ship it only for them to say it’s out of stock even though the website says otherwise
Response from JanexswimOct 13, 2026
Dear Joy, Thank you for sharing your experience, and we are deeply, truly sorry for this unacceptable delay and disappointment. Waiting a month for an order only to find out it is out of stock—especially when our website indicates otherwise—is completely unacceptable. What happened was a technical delay in our real-time inventory synchronization system during peak demand, which caused the product status to update incorrectly online. However, we know that does not excuse the long wait time or the poor experience you had. We want to make this right immediately. Please reach out directly to our management team at [email protected] with your order number and the subject line "Management Priority". We will process a 100% full refund right away and issue a complimentary store voucher as a sincere apology for our mistake. Thank you for bringing this error to our attention so we can fix our inventory system and prevent this from happening again. Best regards, Janexswim Customer Service http://www.janexswim.com