Joao B.
Unable to manage subscription
When you buy the trial products, it mentions that there's a subscription, but the checkout receipt doesn't mention anything and there is no information about any active subscription anywhere, not even via email. After 2 weeks, they charge a surprise monthly subscription on your card for a product you might not want, with no information on how to cancel. You really need to dig deep to find a way to register and log in to your account in order to cancel. Cancelling the order is another nightmare, they refused several times to refund me stating that it was clear that there was a subscription, even if they don't give you any information on how to manage that subscription. After a lot of back and forth I decided to involve my credit card company and report this as fraud, showing my receipt as evidence. I refused the delivery when the product arrived and they finally refunded me, except 15€ for "logistic costs". My credit card covered those 15€. Another cash grab business where when you find out you have an active subscription it's already too late.