JM
Expect SPAM post inspection
The home inspection itself was solid. Jamie was on time, professional during the walkthrough, and seemed knowledgeable about the major systems in the house. The report was clear enough and covered the basics I needed to know. However, the experience after the inspection was less positive. Over the following week, I received multiple emails asking—sometimes practically begging—for a five-star review over multiple platforms. I understand that small businesses rely on feedback, but the persistence felt unprofessional and unnecessary. It put a sour note on what had otherwise been a decent experience. Overall, the inspection was fine, but the pushy follow-up makes me hesitant to recommend without reservations.
Response from Jamie Schaefer, Professional Home Inspector Inc.Nov 23, 2025
Hi Joe, Thank you for taking the time to leave a review and for the kind words about the inspection itself—being on time, professional, knowledgeable, and delivering a clear report is exactly what I strive for on every one of my 16,000+ inspections. I’m genuinely sorry the three follow-up emails over two weeks felt excessive to you. My intention was never to pressure anyone—those reminders are an automated system I use because many clients tell me they mean to leave a review but forget in the busyness of closing. I obviously got that balance wrong in your case, and I’ll take your feedback to heart and adjust the frequency. That said, it’s a little disheartening to see the inspection itself drop from what you describe as a completely positive experience to three stars solely because of three polite emails. For a small, owner-operated business, every star truly matters and directly affects whether future families choose to work with us. I hope you can understand that knocking off two full stars over the review-request process feels a bit disproportionate when the actual service you received met (or even exceeded) your expectations. If you ever feel the three-star rating no longer reflects the quality of the inspection you received, I’d be grateful if you’d consider updating it. Either way, I appreciate the feedback and wish you all the best in your new home. Thanks again, Jamie Schaefer