Akshay P.
Did not receive the order
Did not receive the order Or delivered to the wrong address

Luxury Eyewear Designed In Los Angeles By James Oro. 200+ designs born from in-house innovation that span over a year to complete.
James Oro Eyewear (jamesoro.com) has 251 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Akshay P.
Did not receive the order Or delivered to the wrong address
Lynn P.
Didn't receive Father's Day order. They use the slowest cheapest shipping method. There's no customer service, its non existent. This is why i should'nve ordered from a "company" with no cs phone number. I wish a certain person would stop find these clown ah companies
uravgITguy C.
Ordered a pair of glasses from company. Order was canceled. Contacted them twice to find out why. No response.
Johnathan H.
The glasses don't fit and s Seem to be stretched like they had been wear before.
Eugene H.
Purchased a pair of Serpant gold. They broke after wearing a few times. I emailed them about this but they never responded. I wouldn’t recommend them
Response from James Oro EyewearDec 13, 2024
Hi Eugene, We're sorry to hear that your frames broke after wearing them a few times. We emailed you for a photo so that we can honor our one-year warranty, but we never heard back. Please contact us [email protected] so we can address this issue and get you a replacement as soon as possible. We're grateful for your feedback and will use it to improve our business.
Francisco Joaquin S.
Mis lentes aun no han sido entregados en mi domicilio y ustedes me envian un mail diciendo que llegaron. Necesito saber donde estan y cuando van a llegar
Response from James Oro EyewearDec 18, 2024
Hola Francisco, Gracias por su reciente pedido de James Oro. Procesamos un reembolso porque usted declaró que no recibió su pedido, que el mensajero dijo que lo entregó
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Never received my order. Very bad customer service
Response from James Oro EyewearDec 13, 2024
Hi Anahit, Thank you for your review. Sorry that you did not receive package even though the courier stated it was delivered. However, as a customer service courtesy, we issued a refund for the order.
Bryan M.
The worst customer service and business, i placed an order and after a week someone send an email stating that they had to move from their supply warehouse all of a sudden so the shipment was delayed and after 4 days I contacted them and i was told once again that it will be shipped in a day or two and if I didn’t wanna wait i should cancel my order . Do not get mislead.