JagexReviews of jagex.com

I was harassed by leaders of a large Runescape player group I left. When I asked to be left alone, player mods who are members of that player group inappropriately used their authority to ban me from the Runescape Discord server. It has been one year now, all petitions and messages to Jagex are completely ignored. The only reply I ever received only made it clear the person had not read the information. After that, every message, social media post, and in-game petition has been completely ignored (automatically closed without comment).

Worst company in the gaming world.

Lost access to my deleted gmail account (obviously), they keep telling me to open the chat again from a connection/location i have played the game at. Weird, since i'm sitting in the exact same chair, on the exact same square meter as always, and apparently that's not the right location (?). And well jagex being jagex.. that's literally it, nothing more they can do, i have all payment details for purchasing member etc. Top-notch customer support.

Scam company - worst customer service there is. Pretty sure none of us were "hacked then permabanned" with no evidence what so ever. Pretty sure Jagex is using scam tactics to force people to have to spend more money on their game.

Removing treasure hunter keys without reimbursing players who spent real hard-earned money is a real slap to the face considering RuneScape itself costs 100+ dollars a year to play. Jagex is a greedy company that's only concern is money. 1000+ hours spent on their game, and I will never be touching it again.

Charged me £77.88 then closed my account wont give a refund.

They will automate the false banning of your account under macro/botting while providing zero evidence whatsoever no matter how many times you ask. They also give no reply at all to appeals of their mistake and making requests is a waste of time; you'll get nothing but bots giving copy/paste response that answer nothing and resolve nothing. Their support team basically doesn't exist and Jagex should be considered as scammers.

What happens to honest to god player like me is that even when you play by their rules, even when you don't break any guideline or rules, you get banned by a broken bot system who accuse you with "certainty" that you are using bots. In any game i've played not only i never used any bots in my life, but i also realize that they track every action of their player, which in todays time are consider as spying and gathering illigaly your information. This company need to be buried, because everything about it smell rot and bullshit. I was naïve enough to spend money on runescape, but after this being the worst gaming experience of my life, i will never spend another dime on their company, no matter which game they try to make. Support are made of robots, and automaticly deny any appeal made, no matter how wrong they are about the offense you supposedly made. Never trust this company, and stay away from their game.