Ryan P.
Appalling Customer Service
I tried to recover my account because the password isn't working. I submitted a request providing some details, including the last 4 digits of my card number (which no-one else would have), along with a history of passwords and answers to personal questions that only I would know. They denied it, saying they needed "more information" and a more comprehensive list of "old passwords". They have no idea about customer services, their staff are rude and abstruse, and the general system of support is a complete failure; it's one of the reasons why Runescape should be remembered as a game for the early 00s. Worst support ever. Jagex, if you reply to this: don't tell me that you have policies in play that are of a legal nature - you aren't a bank nor financial institution. Lower your obscene, stringent policies of account recovery, send your staff on a course in customer services (something I've worked in for 10 years; maybe I could give your staff a masterclass)