JagexReviews of jagex.com

Jagex fails to have a proper customer support system and fails to take responsibility for their own mistakes. They rely to heavily of player support forums and pre posted self help area. Only contact for Jagex is Reddit and Twitter both of which are not suitable for the consumer. Once upon time Jagex cared, now they fall to the same scheme as every big company, money.

happy to electronically take payments via stolen mobile numbers but I cannot cancel them or speak to anyone about them. these places should be shut down. Absolute con merchants as is BOKU - which I am assuming are connected at some level!

played osrs since i was 12 on and off (27 now) i recently downloaded runelite, logged in once, logged out. went to log in 2 days later and it tells me to put 6 digit code, which i do not have set up. fixed that finally, try to log in and ive been banned for botting when i have barely even played it?! perm banned my account and deleted it, f u c k y o u jagex, you've lost a long time player. dont even have a decent support system to report it

For macro and I’m innocent

playing rs3 for years and have never cheated. Just got a permanent ban saying that I have been using illegal 3rd party software. Cannot appeal and nowhere to reach for jagex support. I have spent lots of money and time in the game and everything's gone.

Got banned in OSRS without any reason. Cant get in contact with support. Ban appeal doesnt work either. I really hope this company goes bankrupt very soon as this is flat out theft since i used real money to pay for membership. Quick search on the internet shows that this happens on hourly bases. They should invest in a good support that can acctually be reached (phone/email/chat). Ban real cheaters and stop banning real players who spend years on their accounts and not giving the chance to lift the ban. Jagex makes mistakes and the honest players get banned for them.

Just found out that when I paid for a 3mo sub over a year ago and then immediately cancelled it that never went through so these thieves have been taking money out of my account every few months for a game I haven't been playing. I used to go back every few years to resub and check it out but not anymore. Skeezy as hell.

all of a sudden 10 fraudulent transactions on my bank account for supposed games - never heard of the company before