JagexReviews of jagex.com

all things disappeared yesterday acc not hacked jmods and jagex scammers return my stuff

trash game spew2ans "special" cba

I never heard of this company until it started taking money out of my account!!! So I looked it up, the games look awful! Give me my money back! I had to change my card number and now can't access the 50 cents in my account, which would be 105$ that I needed today. But jagex screwed that all up!

The non existent “customer support” could not care any less about their loyal players. It is impossible to talk to a jagex employee and when they finally reach out to you via email it is always a bot. This will ALWAYS result in people quitting their game for another one which actually gives a crap about their customers. Absolute terrible experience

I have received a minor ban for botting, This is a temporary ban for 48 hours but I am disheartened and it has made me feel like leaving completely. I have never used a bot to cheat and every click that has been made on that game has been mine and I have grinded every minute of it! I now have a black mark against my account and if banned again it will be permanent. I now feel like I don't want to waste any more of my time because they may decide to ban me after 100's of hours put into it.. When you try to appeal you are told there is "sufficient evidence" This is pure rubbish. There is no customer service you are just sent round in circles with all the automated responses. People don't believe you were banned unfairly.. well wait for it to happen to them.. the system is flawed and you have just lost a loyal player of 16 years... and you will lose many more if you keep this up.

Got banned for macroing/botting when I didn't even do so on OSRS Their 'evidence' isn't even proper evidence at all. It's just a "Well we feel like you did!" when I really didn't. Put so much effort into my account and it's snuffed away for no reason.

The worse gaming company...This company cant even manage their own games! The worse customer service, you pay a monthly fee, and no customer service when you need it, and believe me with jagexs broken garbage you will need customer service. How can a company that has so many hackers, scammers, bots, and who knows what else stay in business this long? Never use trash jagex! BTW jagex i take very serious to your terrible company scamming me!

The customer service at Jagex is possibly THE WORST experience Ive ever had. For a company that takes £6.99 of my money every month, plus the thousands of pounds worth of Micro-transactions they receive every week, I don't think speaking to a human being rather than a robot is a lot to ask for. After constantly being re-directed to their FAQ page which doesn't help in the slightest, I was told to try and contact them through Twitter, specifically their @JagexSupport account. Im sure you can imagine I was completely surprised when the reply I got was yet another generic, automated answer. The Customer Support at Jagex was 1000x better years ago when the company was half the size with half the amount of employees. Makes sense right? Nope.