JagexReviews of jagex.com

Jagex is a pitiful excuse for a company. Jagex has their cash cows and they're just that. Cash cows. Jagex could not give a flying f*eck less about their players / customers.

Worst Service ever met.. i only want my account back that i lost because alice moved to O2 but they want to prove it that i am the real owner an Email confirmation to my old email account and the exact creation day of my account.. and also my internet provider at account creation day and the exact day where i firstly moved away since account creation.. and nope its not enough that i remember my old old username or my password. And also not enough that the mail account holder Name is my Name and in the Mail address is also my Name.. who tf should steal my account of this crap game??? Nobody. Jagex Support sucks.. and they have no email adress or phone number provided to contact them. Only their s-hi-tt-y security bot that avoids all requests to get my account back..

Customer service is the worst I have ever experienced in my life. They reply with automated bot responses and tell you to fix it instead of doing it themselves. Dont spend time on Runescape, go on a private server instead

Customer service is atrocious. Communication is atrocious.

The costumer service of Jagex is iterally disgusting!!!!! how the F... are u guys bein able to be a company if u have a support center which is not reachable!! They even Ban accounts out of no reason just as the only thought ur doing something wrong. And ur account is gone. literally make up nonsence to delete your account

If I could put 0 stars this would be a negative 20 star business. Do not spend money on them. They charged my PayPal after I had unauthorized another payment and refuse multiple times to give me my money back after they charged me and I have not used their product in MONTHS. Soon as they sold their company I stopped doing anything with it because of them siphoning my information. They need to be shut down and sued for how completely garbage they are.

Jagex is god awful at customer support seeing as how you can never even talk to an actual person. They hide behind automated responses for everything. "A team member of our player staff has carefully reviewed..." apparently means sending out the same automated email for everything, even requesting information that was already provided. The fact that Jagex has 0 human customer support shows you how much they value $$$ over the actual players

Trash company they banned me for suspicion and refused to provide evidence for their own "protection." Absolutely awful communication and I will never make a purchase from them again.