Jagex is listed under Gaming.
Jagex (jagex.com) has 271 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Sam
Iv'e played this game since 2006, dispite this and having never botted a single time in my life. i can't get a hacked account back because THEY botted, no discussion, just you CANNOT appeal. Pathetic, and i was going to support them some more but this just sours my experience. Lame Jagex.
Gabrielle
dipshts falsely ban people,and then they became greedy asf trying to pull some shady crap on everyone.
Bart
This company should be ashamed of itself. I get that there is a procedure to be followed. But never manually recovering an account because there might be "human error" involved is just bull****. It's called being absoluty lazy. My phone got stolen and they stole my mail --> they changed the account name. So no way of recovering without jagex's involvement. All companies did this (discord, riot, ticketmaster, ... etc). Except for Jagex of course.
James S.
Tried cancelling three memberships, two successfully cancelled, the third of course billed about a week later. After integrating to a jagex account I find it difficult to switch between characters. I went through and none showed an active subscription. I contacted support, asking for a refund on the membership. No response, they send an automated email stating some bogus ticket number had been updated. There’s no way to even view open tickets that I can find. I’ve played this game for probably 18 years. I have never had issues like this. Very pathetic, I won’t be returning.
Chuck N.
My account was hacked, hijackers imported my login to their jagex account, 2k total iron with 350m bank gone, nothing but automated responses they refuse to respond to after they tell you to respond to them. Nobody in this company actually works, hope the building collapses.
Anon
Terrible greedy company that'll mute/ban long time players for no reason. Shitty ass company
Evan C.
Lol pos company. Try logging into your account online to cancel your membership. Absolute nightmare.
Sir Frank D.
Plays disrespectful games with their customers in a shameless way. Since the company has been taken over by investors it can’t be trusted anymore. Greedy and cringe. I am afraid that this is the downfall of the game and the company
