jacuzzibathremodel.comReviews of jacuzzibathremodel.com

This is one of the worst companies we've ever had to deal with. Quick to do a sale but installer is crap. 4 months and they are still trying to get it right. Customer service socks, you will have to threaten legal action just to get someone to call back. If we could get out of doing it with this company we would have. Go the local route for your walk in shower, don't trust Jacuzzi or their installers.

15k for a basic shower replacement they must think people are stupid

Salesperson lied to us and know one ever followed up. We had to get the installation scheduled they are a fraud

!!! PREDATORS !!! Jacuzzi of Portland stole $3000 from my elderly friend. My friend Evelyn saw a Jacuzzi of Portland bathroom remodel commercial on TV and decided to call them. A salesperson came to her home and presented a hard sale to replace a walk-in tub in her new home. She was not presented with an estimate, only numbers scribbled on a piece of paper. She was originally quoted $25,000 to remove the tub and replace it with a shower. She “negotiated" the price down to $20,000 and wrote them a check for $10,000! Again, she is elderly, doesn't use technology at all, no cell phone, no computer, no email. She doesn't remember signing anything and was not given a contract. She doesn't even know the name of the salesperson. Luckily, her next door neighbor heard about it and started asking questions. Once he figured out what happened, he suggested she cancel because he knew she had been the victim of an unscrupulous company. When she called to cancel, Jacuzzi informed her there was a cancellation fee and would keep $3000 of her money. Of course, after hearing this, she was distraught, upset, and didn't understand why. She was told it was all in the contract she signed. It turns out, she signed an electronic contract but didn't understand what she did. She definitely wasn't given the chance to read it. She asked to have a copy of the contract sent to her, but they refused. She has since moved forward with the bathroom remodel with a reputable company. For the same price, she is having the tub replaced with a shower, her old small standing shower removed, new heated flooring installed, a new safer, taller toilet installed, a new vanity and sink installed, and hardwood flooring installed in the attached walk-in closet. Do yourself a favor and stay away from Jacuzzi of Portland!

Way overpriced! They wanted 18k to replace my tub and shower enclosure, I am a licensed general contractor and can do it for 10% of that. I gave them false trust as it was through Costco, they need to find who's doing thier pricing and slap the Crack pipe out of thier hand

I think I dodged a bullet been waiting for a scheduled appointment for an Estimate, for 2:00 PM today and they just cancelled no one in my area was the excuse. Well-being a retired contractor one hour notice to cancel is unacceptable. I have decided to get an estimate from someone else, more reliable.

Hi, back in October 2025, I reached out to Jacuzzi Bath Remodel about 2 bathroom remodels. An agent from Dreamstyle Renovo Home Partners was sent to our house from Jacuzzi. The financing was done through their associate company, Greensky. After being approved, our construction date was set for the Jan 4th 2026. We were informed that Dreamstyle was no longer in business without warning, leaving everyone doing business with them hanging. Greensky refuses to take our loan of $14163 off our credit report. No work was ever done on our house. Terrible company and terrible experience.

Took 90 minutes of our time, to hit us with an 18K estimate!!! Also highly discouraged us from using small contractors. We used a small contractor, and got what we wanted for 4$!!!! This place is the biggest ripoff, DON’T FALL FOR THEIR COMMERCIALS AND SALES PITCH.