jacuzzibathremodel.comReviews of jacuzzibathremodel.com

Remodeling My Bathroom. Date 7/17/24. The appointment went for over 2hr the price was $23,200 to remodel a bath tub and I would need to get electrician to remove a light switch. I have the paperwork and business card he gave me to show what I am saying is true.

When my wife and I decided to remodel our bathroom, we were excited about the prospect of having a new, modern space that would enhance our home. Unfortunately, our experience with Jacuzzi and Costco's bath remodel project turned out to be a series of disappointments and frustrations. I’m sharing my story to help other consumers avoid the pitfalls we encountered. Initial Enthusiasm and Early Red Flags Our journey began with high hopes. We chose Costco because of its reputation for quality and reliability, and we were impressed with the sales presentation. We were assured that any minor repairs, including issues with the subfloor, would be covered within the scope of the project. This assurance was a significant factor in our decision to proceed, despite the higher cost compared to other options. However, once the project began, things quickly started to go wrong. During the demolition phase, water damage was discovered, which halted the project. While water damage issues can be unexpected, the way this situation was handled left much to be desired. The Unraveling of the Project The discovery of water damage should have been a manageable setback, but it was only the beginning of a series of delays and miscommunications. Despite our numerous attempts to clarify the project requirements and timelines, there were significant miscommunications that led to unnecessary delays. When the project was ready to resume, we informed both the Install Manager and the scheduler that our bathroom required two shower heads and that plumbing work was essential. Despite this, the plumber who arrived was unaware of these requirements, causing further delays and frustration. Poor Quality of Work As the project progressed, the quality of work became a major concern. The hot water flow in our second bathroom was significantly less than the cold water flow, an issue that was never properly addressed despite multiple complaints and attempts at resolution. The installation was poorly executed, with visible issues that affected both the functionality and aesthetic of the bathroom. Misleading Pricing and Lack of Accountability One of the most misleading aspects of our experience was the pricing. We were led to believe that the higher cost of the project was justified by the comprehensive coverage of all necessary repairs, including any underlying issues. However, it became clear that the pricing only accounted for surface-level, flashy work. When substantial issues like water damage arose, the company was not equipped to handle them, leaving us to bear the additional costs and delays. What made the situation even worse was the constant finger-pointing between different parties involved in the project. The sales team, installation manager, schedulers, and plumbers all seemed to point fingers at each other, with no one taking responsibility for the ongoing issues. This lack of accountability led to months of delays and unresolved problems, leaving us, the customers, feeling completely unattended. Despite assurances that minor repairs to the subfloor, including addressing water damage, would be covered, we were eventually told that we needed to handle the remediation ourselves. This contradicted the commitments made by the sales team and left us to deal with unexpected expenses and further delays. Conclusion Our experience with the Jacuzzi and Costco bath remodel project has been highly disappointing. The poor quality of work, lack of communication, unresolved issues, and unmet promises turned what should have been an exciting upgrade into a source of ongoing stress and frustration. The constant finger-pointing and lack of accountability left us feeling unattended and neglected for months. If you're considering a bath remodel, be sure to get all commitments in writing and maintain clear and consistent communication throughout the project. Understand that the higher price tag may not cover the most critical aspects of the remodel, especially underlying issues that can significantly impact the project's success. Don’t hesitate to hold the companies accountable to ensure you get the quality and service you were promised.

We got an estimate of $28,333 to update our bath tub. The meeting dragged on, well over 45 mins to 2 hours when we finally asked how much would it cost. We were not thrilled with the options. But the price was shocking. The salesperson dropped it to 25k then a final 23k. We declined it all. 2 weeks later we got a follow up call. When I suggested they provide a price range before scheduling the man said maybe we are in the wrong market. I get mad every time I see this commercial on TV.

They like to leave knocking in your walls from water hammer without ever fixing the issue. I have had problems with this since day one of installation. It has been six months and they refuse to fix the problem. Jacuzzi says it is not their fault, even though the knocking is centered around my master shower. Their self engineered valves are faulty and let cold water through at the hottest temperatures. You can never use the shower to its full potential since you only get warm (hot and cold mix) water at the highest temp setting

We can’t get past the irritating woman’s voice that does all the talking on the commercials 😡. Her manner of speaking is such a turn-off, we change channels when the commercials come on. Rather than piquing our interest, you make us run away!

I haven't done any business with this company. However, it is very concerning how they have dealt with the customers who were very kind to give them their business and the uncaring way the customer service has treated them! Truly concerning and sad...

If you want your worst enemy to be hounded with phone calls, pretend you are them, call the 888 number to request removal from your USPS mailing list. The nightmare will immediately begin. Phone calls, phone calls, phone calls. I just phoned again to tell them that I ALSO (no brainer, ya think???) want to be removed from the call list. Guess who unprofessionally hung up on me?

I sent in a review about the lady who screams needs to be omitted from your commercial. If you want to use her have her do something else. You didn't do anything about it! Well now my husband & I lower the volume or turn off the tv. I suffer from a head injury and any screaming or loud sounds trigger my migraines. NOT GOOD! Please take the lady off. She's NOT necessary for you to get your message across.