P W.
Save your money and a headache do not use Jacuzzi tub conversion
For 20k you would expect them to listen and pay attention to details. I’m not even mad that they forgot to seal the shower door track and had to come back and do so. We told the salesman and the installers that the walk in tub we had in the bathroom could be removed as one piece. Our door opening at the smallest point is 27’. The tub we had was made to go through a door as small as 23”, as it was the petit model. I will add we were home all day and not once did they come to us with any issue. In the afternoon my husband walked out front and saw they cut the expensive walk in tub. I thought he was kidding around and was not happy to see they actually did, again without coming to us. When questioned they said it didn’t fit and they could see that we took the door frame off to get it in. Funny because they weren’t here when it was installed 8 years ago and we didn’t have to take the frame off. Also after they left the outlet in that bathroom no longer worked. We called and questioned how they terminated the electrical connection to the walk in tub and they couldn’t tell us. They told us to call an electrician. We later found that the wires were still connected in the GFIC it was connected to and again we have no idea if they just left them under the shower pan. Thankfully my husband disconnected the wiring all together and now it works. I brought the destruction of our walk in tub to the customer satisfaction persons attention, who called right after the install and again to the attention of the second CSR I spoke to days later and still no reply. I also didn’t ask for the full cost of the tub but did ask for some sort of refund as that was a 6k tub they destroyed. A week later now and still no reply from Jacuzzi after several calls and emails.