Jacobs ImportsReviews of jacobsimports.com

Jacobs Imports reviews

Showing 5 reviews with 1 star · Clear filters

jeffrey H.
Jun 13, 2025
Still waiting for the delivery
Still waiting for the delivery
Response from Jacobs ImportsOct 10, 2025
Shipment was delayed due to carrier issues.
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Zena T.
Apr 22, 2025
I have not received my package.
I have not received my package.
Response from Jacobs ImportsOct 10, 2025
Shipment was delayed due to carrier issues.
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Customer
Mar 23, 2025
Still dont have product
Still dont have product and no responses when send email. Finally got shipping notice
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M E.
Feb 13, 2025
Ordered ackee and jerk seasoning
Ordered ackee and jerk seasoning. I knew it was going to be bad news when the box was the same size as the contents. One of the jars or jerk was broken even though it had bubble wrap. Two of my five cans of ackee were dented and the first can I opened all of the ackee was basically disintegrated. Will not use this company again. I will have to open the other cans before I go through the trouble of preparing the other ingredients to make sure they aren't in the same state.
Response from Jacobs ImportsOct 11, 2025
Thank you for bringing this to our attention. We're truly sorry for the inconvenience caused by your damaged order. We take great care to pack bottles securely with protective materials and “fragile” labels, but unfortunately, it seems the carrier did not handle this shipment with the proper care.
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CHOICE, C.
Dec 9, 2024
I was promised delivery within 24…
I was promised delivery within 24 hours. Did not get item until almost 5 days later. It affected my menu due to late arrival.
Response from Jacobs ImportsDec 9, 2024
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in your delivery. Upon reviewing your order, we noticed that UPS Ground was selected as the shipping method. While our standard handling time is 1business day before shipment, transit times with UPS Ground can vary depending on the destination. We strive to set clear expectations and understand how vital timely delivery is, especially when it impacts your menu planning. To help avoid such issues in the future, we recommend exploring our expedited shipping options, which offer guaranteed delivery windows.
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