Jack in the BoxReviews of jackinthebox.com

I was told that the advertised Jumbo Jack Combo Special was unavailable because they had run out of patties. I was told that Jumbo Jack Combo was still available but at full menu price. When I queried how that was possible, I was told the Jumbo Jack Combo special was made with a Jumbo Jack Jr patty and is smaller than the full-size Jumbo Jack. Did I misread the ad? It does not say Jumbo Jack Jr Combo. This shrinkflation is borderline crooked in my opinion. The advertised Monster Tacos came without tomatoes or sauce. I feel ripped off and when I complained I was met with take it or leave it attitude.

Saratoga Springs Ut location is new but I ordered online...arrived 5 min early at 9:28...order was to be picked up at 9:33...but its doors are locked ---Noone responds to me eventhough on the door it says lobby is open til 10pm. I called 3 times only to have phone picked up and dropped. I go through drive thru...only 2 cars in front of me...22 minutes yes 22... i wish I coulda left but 5 cars stuck behind me now in drive thru... I finally get to the window and see one person (young kid) running circles as if lost and others just standing there. How did it end... no napkins, cold floppy burger and me never to return again...i lived in Idaho eating jack box all the time...was excited to see this place but now it at worth jack... staying with Apollo Burger or Chubbys...

The 415 N Main St O'Fallon, Missouri Jack in the Box is the filthiest "restaurant" I have EVER been in. I ordered a Sour Dough Jack and it wasn't toasted at all and I threw it out.

My husband has trouble Victoria G in the morning at jack. I’m always on the phone with my husband when he tells her very clearly what he orders. She doesn’t care to repeat the order back. Has an attitude when told the food isn’t correct and that we payed already and there’s nothing todo. She made my husband pay 2x last time which came out to be $60 for two meals . And she still got it wrong. She had attitude that was just so ugly. They have also given us hard bread that shouldn’t be served. We give her the benefit of the doubt because it’s so early but come on ! This has happened 4 times. She needs to be removed from that position or fired. She’s incompetent. Dont go to jack in the box on rufe snow during breakfast hours.

I placed an order and it took them 40 mints to do my order it’s a small order cheese burger sandwich and a chicken sandwich , after all this wait I tried to give my receipt to the cashier and asked her if she wants to order I am welling to donate it I said it’s taking too long she went and ask the kitchen to prepare my order my chicken sandwich was very cold not even warm of course I am not going back again after all this long wait I learned my lesson they are not mean but the service is extremely slow and the food comes out cold may be the cheap prices

I made a pickup order through the app, paid for it, and received a confirmation email. My husband went to pick it up and they said they never got the order on their end. He waited around for an hour and still nothing. He had screenshots of the entire order and email, but they wouldn't help him at all. This was in Belton, Tx.

The Plainfield location has been a disappointment yet again. I waited over an hour for a simple order—a Spicy Chicken Combo and a Smashed Jack Combo—and when I finally got my food, it was already cold by the time I arrived home. Even worse, my fiancé became ill for several days after eating his meal. This location has only been open since July 14, 2025, yet the service has been consistently subpar from the very beginning. At this point, I cannot recommend this restaurant to anyone.

So again today I make a trip to Jack in the box (#4600) again i'm this time they actually tell me that they don't do breakfast past 11:00 o'clock AMI placed an order I get up to the window to pay the girl says oh you have the mini tacos I was like no the mini tacos a number 21 a number one curly fries and large coat so she finally punches it in the computer then she goes and gives me a medium orange drink I again tell her no a large coke she fixes me a large drink I get it I pay wants me to go around to the number one waiting parking area so I do gentlemen comes out to bring us our food I inform him that it was supposed to be a regular coke not a diet Coke He takes my drink he goes inside he comes back out he he goes sorry I was at supposed to be a diet Coke or a regular Coke I said a regular coke I said by the way the tiny tacos was supposed to be plain not loaded and I handed him the tiny tacos he went inside a few minutes later the lady from the drive thru comes out she hands me the tiny tacos proceeds to tell me that I'm not getting my coke and that I am barred from coming to that Jack in the box and I looked at her and I said first off you didn't take my order you finally took it when I got it when I got to the window you messed up on my drink in there you messed up on my second drink you messed up on the tiny tacos and she just wasn't having it swinging her hands telling me that I'm barred i'm no longer allowed to come to that Jack in the box and walks away swinging her hands I travel all over the United States for Carrier Corporation probably 34 times a week I've never not once in my life had people treat me this way not being able to be served a number 21 it's ridiculous and for her to come out and say I'm barred for her mess ups her not doing her job but I'm barred from Jack in the box that's the most ridiculous crap i've ever heard of my life