Jack in the Box is an American fast-food restaurant chain founded February 21, 1951, by Robert O.
Jack in the Box (jackinthebox.com) has 171 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Jess S Jess Q.
I placed an order through the Jack in the Box app (Order #260222075038838) at Store #3800 in Weatherford, TX. The store prepared the food two hours before the pickup time. When I contacted the store to resolve the issue, manager Laura refused to look at my order number, provided false information about the ordering platform, and hung up on me. The merchant has charged me for a service they failed to provide and is refusing a refund
Ashley
Horrible service sat and waited 40 minutes for an order for the app. When we finally received the food it was cold. Utah has horrible food service they all believe they are in titled.
Leanne
1st time trying Jack in the box. I ordered the bacon & swiss buttery burger meal. It was dry, the bacon was just a little piece on the burger, it was barely visable.The swiss cheese was so thin it was transparent. I will never go there again.
Joel S.
Wait time was 45 minutes(2:25pm and finally got my food at 3:05pm) to receive our food pop machine didn’t have syrup for the pop. Food wasn’t spectacular and did not wow me. They were still taking orders while still behind on filling orders already placed
Chloe M.
I didn't get my jibbi like I ordered
Colton T.
if im going to be forced to use your stupid app now,i will take my business elsewhere
Frye O.
Jack in The Box brought back one of the worst tacos: Monster Tacos, because many people had been sick for eating them. JACK IN THE BOX! I AM SICK AND TIRED OF YOU PROMOTING THE WORST TACOS THAT FILLED WITH E.COLI OUTBREAK MEMORIES!!! STOP SELLING MONSTER TACOS, BECAUSE THEY HAVE NO TOMATOES, NO SAUCE, ONLY THE CAT FOOD, RAT, AND INKLING MEAT, ROTTEN LETTUCE, WORN OUT CHEESE THAT TASTES LIKE MY FEET, AND DRY TACO SHELLS THAT CAME ON THE MONSTER TACO! WHY IS THE ABSOLUTE WORST TACO OVERSOLD SINCE 2012?! I'll never eat those tacos again. This store needs to close forever.
Kile G.
Jack in the Box decided to close the only store in my area at the end of August. I have reached out to Jack in the Box several times since then because this decision was made without warning to the people who live in this area. I believe that it is extremely deceptive of Jack in the Box that they did not give any warning of this so people can use their saved up rewards points, and even more deceptive that Jack in the Box continued to allow people to earn rewards points when they knew well in advance that this location would be closing and they would not be able to redeem these points. While many of my initial communications to Jack in the Box have been ignored, I am in communication with them right now, and it's clear that Jack in the Box does not feel a responsibility to compensate anyone for this issue that the closing of the Big Bear Lake location caused. They believe that since the points are still valid at other locations, then they can still be used. Going to the nearest Jack in the Box now involves driving for over an hour. There are still other fast food restaurants available to me in town, and if I did happen to find myself close to a Jack in the Box in the next six months before these points expired, then there would also be better options available to me as well. This could have been avoided with better transparency from Jack in the Box either allowing customers to redeem points prior to the store closure, or choose to dine elsewhere because their earned points would not be usable. It is extremely disappointing that Jack in the Box does not have a shred of respect for their customers and chose to treat them like this.
