Jack in the BoxReviews of jackinthebox.com

They included a pin and entry into their $75 K sweepstakes with my food order. I went online as instructed to claim my winnings and the sweepstakes website just wasted my time and kept resetting. Their website did not honor my entry code that was provided to me with my food order. Plus the onion rings were burnt and the sandwich was cold and my shake was watery. Very disappointing. Jack used to be my favorite fast food but this experience was terrible all around. Things have changed for the worse, apparently.

Jack n the box. What is wrong with your Taco's NOW. Don't even taste like taco meat anymore. Looks, and taste like dog food out of a can.

Absolute trash! For the second time in a row, I went out of my way to try and get a better experience, went there on my lunch break & spent 19 minutes! And I still wouldn’t have given them a bad review if the girl would’ve just said “sorry for the wait & maybe a little explanation or even a thank you for coming & smile but NOPE. I don’t think I’ll be spending my money at Jack-in-the-Box on 3500 south anymore. All the girls at work they act like it’s a massive inconvenience that they even have to be there.

What went wrong was when they brought my food out they did not bring my drinks.and she over here think she slick not. And she brung the food like nothing happened like girl you know what you did you dummy.

Well where do I start? Remember Monterey Jacks? JITB had to change their name for that little spell killing all those people? Time for a change again guys because You’re killing me!!!! How does one burn fries every time I go there? What happened to the phrase “the customer is always right”? Did the kids working at your stores get their feelings hurt when you told them their order was wrong? Why do I get flak when I call in to tell you you forgot my burgers? Is the entree not the most important part of the meals? Please, for the love of all that is in this world, fix the problems! Thank you!!

I ordered a grilled chicken sandwich and the meat was flavoless rubber. I couldn't bite through it. They replaced it with a spicy chicken sandwich. The tiny piece of chicken was as hard as a rock and it just tasted like salt. I tossed it after one bite. All this for over $15 for the combo. Never again.

The NEW Jack in the Box in Hinesville GA is horrible. Do not get me wrong. Most of the staff is friendly. But they cannot complete an order without making it the way YOU tell them to. I am no longer going back to this store. They cannot do anything right. Avoid it.

On 3-29-2025 we stopped at the Jack in the Box 3605 Atlantic Ave, Long Beach, CA location, and ended up with the most HORRIBLY tasting pile of CRA* that anyone ever shoved off on us as edible food. So, SHAME of US for revisiting that same location on 11-10-2025. OVERCHARGED to the tune of $14.12 for a simple sandwich. Plus, the food quality had improved only slightly. BUT, what was really nasty was the unending stream of 'Soda Snatchers' who simply walked in and drained literally GALLONS of soda and ice from the self serve unit. Essentially, we paid for a soda, and got NOTHING, while dozens of 'non-payers' had their way with the equipment. SADLY, we stood at the counter for almost 8 minutes, and never could get any employee inside the restaurant to give us a micro second of their time. We hoped to get a small refill to wash down the bad taste of JACK food, but never had the opportunity. YES, we knew that 'JACK' does not provide gourmet meals, but the expectation that some employee would police that restaurant was our minimal, yet unfulfilled hope and expectation. Hopefully, your local 'JACK' does a better job for their customers. They probably can, because nothing could be worse than the Atlantic Ave, Long Beach, CA location.