DIANA R.
We’ve never received the jacket
We’ve never received the jacket! Help!
Response from Jackets CreatorJan 2, 2025
Sorry for the delay, Your order in QC stage, We will send you tracking details in 4 to 5 days.

Jackets Creator is the best place from where you can purchase authentic leather outfits. The designing of garments are based upon Movies, Superheroes, Celebrities and Television series. Our specialty is to deliver jackets according to your expectations...
Jackets Creator (jacketscreator.com) has 308 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Showing 128 reviews with 1 star · Clear filters
DIANA R.
We’ve never received the jacket! Help!
Response from Jackets CreatorJan 2, 2025
Sorry for the delay, Your order in QC stage, We will send you tracking details in 4 to 5 days.
Disappointed C.
The jacket description should have mentioned that it did not have any pockets. Returning the jacket was a hassle. I had to spend a week going back and forth with customer service as to why I wanted to return it when the web site says “no hassle returns.” You even made me send an email with the tracking information showing it had been received before a refund would be issued. Very time consuming and frustrating. All could have been avoided if the description would have been more detailed. I would have never ordered to begin with if I knew it didn’t have pockets
Response from Jackets CreatorDec 18, 2024
We have read your emails. When the images don’t show any pockets, and there’s no mention of pockets in our description, why would we make and provide them for you?
Amber C.
Horrible quality! Crooked, uneven stitching, delivered dirty and with large blue stain. Extremely expensive for something I would be embarrassed to wear...
Response from Jackets CreatorDec 12, 2024
If you have any complaints about the product, kindly contact us via email with images, and we will address the issue. [email protected]
Olamide A.
Now about the jacket. The jacket looks amazing but the material is lacking and their should’ve been pockets at both outsides of the jacket and hoodie. I think this site should give details on the delivery companies around the world in countries they serve and put a warning that customs will be included upon delivery to think twice before purchasing. Even when I had prove they forced me to pay for the customs again after paying. I had to burn fuel head down to the factory which was inconvenient by the way and they never explained to me exactly why this happened. Overall wouldn’t recommend people to use this scam website. Turn around while you still can. Save your money for something better than this crap.
Response from Jackets CreatorDec 3, 2024
If you have any complaints about the product, kindly contact us via email with images, and we will address the issue. [email protected]
Max
They canceled my order because it was Christmas and they had too many orders.
Response from Jackets CreatorDec 2, 2024
There are many items we cannot deliver before Christmas due to the high volume of orders. Therefore, your order has been canceled.
danny R.
it two 3 weeks to find out my orders is out stock. i tried to cancel and they want like 40% from the price. customer service mmmm good luck. If was specially made for me why is out stock?
Response from Jackets CreatorNov 20, 2024
We have over 20,000+ products, so it’s not possible to keep all of them pre-made in stock. Instead, we keep the materials in stock and start making the item after receiving an order. The delay occurred because Halloween orders, which had to be shipped urgently, were prioritized. Our cancellation policy states that once an item is prepared, it cannot be canceled because it is specially made for you. https://www.jacketscreator.com/return-exchange-policy/
Richard W.
The item was advertised as genuine shearling leather and it is imitation.
Response from Jackets CreatorNov 18, 2024
Please read our product description. We make this item using genuine leather, but the inner shearling is faux because international shipping does not allow real shearling to be shipped, nor is it manufactured in this case.
Danah D.
Haven't even received my jacket!!! Can you even tell me where it's at ? Ordered in early October !! Nothing !! What a scam this company is !!
Response from Jackets CreatorNov 18, 2024
We are not a scam company. Please email us at [email protected]. Your jacket is in the QC stage, and you will receive tracking details via email within 48 hours.