Ellie L.
Strong chemical smell, shipped from Pakistan
For the price I paid, the leather jacket is what I expected. It looks nice and it's lightweight. However, it has a very strong chemical smell that still isn't gone after hanging it up in a ventilated space for over a week. Also, the jacket shipped directly from Pakistan, not from Texas as the website implies. I was concerned for a week or so that I would not receive the product at all. It took 10 days to get an email saying it shipped, which did not include any tracking information. It looked pretty sketchy. So glad it came, 5 days later (15 days after ordering) but the jacket is just okay and I'm not happy with it coming from overseas.
Response from Jacket ArtisanJul 20, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify a few points regarding your order. Your jacket is made from premium Gauge 8 leather. The odor you noticed is a temporary result of the leather preservation process and typically fades with time. Our customer support team would have been happy to provide simple tips to help remove the smell had we been contacted. While we are a USA-based company, we operate multiple warehouses worldwide. Your order was shipped from our Pakistan warehouse, which is well known for producing high-quality leather garments. According to our records, your order was placed on March 15 and delivered on March 30, which was within our advertised delivery timeframe of 10–12 business days for processing and 3–5 business days for shipping. We value every customer's feedback and are always committed to resolving concerns fairly. We encourage you to contact our support team directly so we can assist you further and work toward a satisfactory resolution.