jacket-hub.comReviews of jacket-hub.com

Response from jacket-hub.comFeb 20, 2024

Hi Martin, After thoroughly reviewing your case, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by the 13-day delay, and though we were prepared to compensate, regrettably, we had to cancel the order. Your refund has been processed promptly within a day. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units handle the crafting and shipping of items. We take the term 'scam' seriously and are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions. Team JH

Response from jacket-hub.comFeb 28, 2024

Hi Frida, We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. Your feedback is valuable, and we appreciate your understanding that process issues shouldn't be your concern. We hope your package arrived last week, Regarding the shipment fee, Please note that the taxes are imposed by the governments which we do not know beforehand and are not included in the shipment fee. if you need assistance, please reach out to our customer support email or contact number. Regards, Team JH

Response from jacket-hub.comFeb 28, 2024

Hi Clara, We appreciate your feedback and apologize for any inconvenience you've experienced. At Jacket Hub, we pride ourselves on our in-house production, crafting high-quality items from scratch using premium materials. It's important to note that we do not claim to sell authentic items directly from brands on our platform. Regarding disputes, we understand they can add charges for both parties. Encouraging closure aims to prevent additional fees and streamline the resolution process. We value transparency and customer satisfaction. Upon reviewing our records, we noted that your payments were pending, leading to confusion. To assist you promptly, we kindly requested transaction screenshots. We apologize for any miscommunication and assure you that our team is committed to resolving this matter. If you have further concerns or require additional assistance, please contact our customer support. Team JH

Response from jacket-hub.comFeb 28, 2024

Hi Kristel, Thank you for sharing your experience, and we apologize for any inconvenience caused. We sincerely regret that your order got delayed due to the overwhelming shipment volumes during the Black Friday period. In an effort to address the situation promptly, we made the decision to cancel your order and initiated a full refund for you. We understand the importance of timely service and appreciate your understanding during this challenging time. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out to our customer service team. Thank you for your patience and understanding. Team JH

Response from jacket-hub.comFeb 28, 2024

Hi Tammara, Thankyou for your review. We acknowledge your concerns. Our records indicate that we dispatched the correct size as per your order. However, as a gesture of goodwill, we understand the importance of a perfect fit and offered a replacement item in your desired custom size. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items. We are committed to address your concerns. Please reach out to us at [email protected]. Please also mention your Order number. Our team will help you out with your concerns. Team JH

Response from jacket-hub.comFeb 28, 2024

Dear Nick, We appreciate your detailed review. Thank you for bringing this concern to our attention. We want to clarify that we have our own production team in 8 countries worldwide that crafts each item from scratch, ensuring authenticity. Regarding reviews, Trust pilot's high-security measures automatically detect and delete fake reviews. Rest assured, all our reviews are genuine and reflect the experiences of our satisfied customers worldwide. We take the term 'scam' seriously and are committed to address your concerns. Please reach out to out support team at [email protected] for further discussion and to address any lingering perceptions. Best regards, Team Jacket HUB

Response from jacket-hub.comFeb 28, 2024

Hi Carey, We apologize for the delays in shipping your product. As the influx of Christmas and new year holidays was great this year, we were unable to provide you with the timely shipments update. We acknowledge that we fell short to your expectations this time. Regrettably, we have canceled your order due to this and refunded you in full. Please reach out to us at [email protected] for further concerns. Team JH