jacket-hub.comReviews of jacket-hub.com

Response from jacket-hub.comMay 3, 2024

Hi Dean, We apologize for the delay in receiving your jacket and any inconvenience caused by the lack of tracking information. Please know that we take customer feedback seriously and are committed to resolving this issue promptly. Please contact us at [email protected] with your order details, and we'll work to provide you with the necessary updates and ensure that you receive your jacket as soon as possible. Thank you for bringing this to our attention. Our dedicated team is looking into this matter and will contact you soon. Team JH

Response from jacket-hub.comMar 20, 2024

I'm sorry to hear that the product you received doesn't match its description. We strive to provide accurate information about our products, and it's disappointing to learn that we fell short in this instance. Please accept our sincere apologies for any inconvenience this may have caused you. We believe your issue has already been resolved if you have any trouble, feel free to reach out to us at +1 (646) 878-9012 for immediate assistance. We're here to help make things right. Team JH

Response from jacket-hub.comMar 20, 2024

I'm sorry to hear about your negative experience with Jacket-Hub. It's truly disappointing to learn that the product you received did not meet your expectations in terms of quality and that you encountered difficulties with the refund process. Providing high-quality products and excellent customer service are important to us, and we apologize for falling short in this instance. Your feedback is valuable, and we take it seriously. We'll investigate this matter further to ensure that such issues are addressed and prevented in the future. We would also like to correct your wrong perception about the origin of our product, as we don't have any production units in China and our correct address of overseas warehouse, which is our very own, is always written on the shipping label. If you have any further concerns or would like to discuss your situation in more detail, please feel free to reach out to us at +1 (646) 878-9012. We're committed to resolving this matter and restoring your trust in our company. Team JH

Response from jacket-hub.comFeb 28, 2024

Hi Andi, We apologize that we fell short of your expectations, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by size issue, but the size you received was the exact one you have ordered from us considering the size chart on the website. and though we were prepared to compensate. Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units based in Asian regions and handle the crafting and shipping of items. We are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions. Team JH

Response from jacket-hub.comFeb 28, 2024

Dear Harry, We appreciate your detailed review. Thank you for bringing this concern to our attention. We want to clarify that we obtain explicit permission from the original brands before featuring any images on our platform. As mentioned, we have our own production team in 8 countries worldwide that crafts each item from scratch, ensuring authenticity. Regarding reviews, Trust pilot's high-security measures automatically detect and delete fake reviews. Rest assured, all our reviews are genuine and reflect the experiences of our satisfied customers worldwide. If you have any further questions or concerns, please don't hesitate to contact our customer support. Best regards, Team Jacket HUB

Response from jacket-hub.comFeb 28, 2024

Hi Chris, After thoroughly reviewing your case, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects and though we were prepared to compensate on the damage occurred your way. We take the term 'scam' seriously and are committed to address your concerns. Please reach out to out support team at [email protected] for further discussion and to address any lingering perceptions. Team JH

Response from jacket-hub.comFeb 20, 2024

Hi Deb, We trust you're in good health. Our team is genuinely sorry for the inconvenience you faced, and we take full responsibility for our mistake. Your feedback is valuable, and we appreciate your understanding that process issues shouldn't be your concern. We hope your package arrived last week, and if you need assistance, please reach out to our customer support email or contact number. Team JH

Response from jacket-hub.comFeb 20, 2024

Hi James, We sincerely apologize if you encountered difficulties reaching us. Our team strives to respond promptly to every email, but the current influx has posed challenges. Rest assured, we'll get back to you shortly and investigate any potential technical issues with our calling line. Team JH