C. Z.
Shipping Information
Unfortunately, due to an issue on my behalf providing a good shipping address, my item was unable to be shipped. Unbeknownst to me the company continued to reach out for months via email to ensure I received my order. Mr. Ethan Bruce specifically was detrimental in following through with regular emails that I neglected to read to ensure I received my package. I am very pleased with his efforts and customer service he provided on this transaction.
Response from jacket-hub.comMar 20, 2024
We're sorry to hear about the issue with the shipping address, but we're thrilled to hear that Ethan Bruce went above and beyond to ensure you received your order. Customer satisfaction is our top priority, and it's fantastic to know that Ethan's efforts were instrumental in resolving the situation for you. We'll make sure to pass along your appreciation to him. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at +1 (646) 878-9012. We're here to help! Team JH