Julianne B.
Horrible Quality
The “sweater” I ordered was made of that horrible fake satin material with a blurry print. It cost $75 and looked like a $12 version from Temu. When I called customer service they offered to refund the difference once I paid for the postage to the factory in Pakistan; the cheapest price was over $50, and that’s not where it was sent from. They didn’t want their merchandise back. I ordered from them before and loved the product but I will never risk it again.
Response from jacket-hub.comAug 7, 2026
We’re genuinely sorry that this particular order did not meet the standard you experienced with us previously. We understand why receiving a product that felt substantially different from what you expected would be especially disappointing, particularly after having a positive experience with us before. We also understand your frustration regarding the return-shipping cost. Our intention in offering an alternative resolution was to prevent you from having to incur an international return expense that could be disproportionate to the value of the item, not to avoid taking responsibility for the order. We recognize that the process itself can nevertheless be frustrating, and we apologize for that. Most importantly, we’re glad that a resolution was ultimately reached and the matter was resolved with you directly. We value the fact that you had previously enjoyed our products, and we’re genuinely sorry that this particular experience affected your confidence in ordering from us again. Your feedback has been noted by our team, particularly regarding the product presentation and material expectations. We appreciate you giving us the opportunity to address the matter and sincerely regret the disappointment caused.