Krista M.
I ordered 2 jackets as Christmas gifts…
I ordered 2 jackets as Christmas gifts for both my daughters. I ordered them BEFORE Thanksgiving break in hopes it would give them plenty of time to get the order to me before Christmas. Since the order, my card was charged and I have heard nothing about the shipment of my order. I am hoping it still arrives and the company responds to my 3 emails. When I call, I just get music. I don't think that is a good sign. If they do arrive, I will follow up and give them credit, but for now I would advice people not to use this company. I am hoping that I am wrong. To the response of trying to blame my payment: I am really confused about that lie because you reimbursed me, so if there was a problem with the payment as you claim, why did you reimburse me?
Response from jacket-hub.comDec 10, 2023
Dear Customer, We are sorry for the inconvenience you have faced. Kindly note that, there was an error on your payment due to which your order was not processed. Therefore, If you still want the products, you can place an order and we will forward it to production department. We can provide you the premium service and will do best to deliver the order to you before Christmas. Thank you for choosing Jacket-HUB


