I got marketing email from them “ Please keep in mind that if you wish to receive more bonuses or if you need assistance with anything else, you can contact our live chat support or our email support teams via - there mail to support”
When I contacted them they say they don’t offer any to me. Why then the false advertisement to me? Scam and to low cash back. I recommend other sites instead.
Response from Jackbit.com | Best Bitcoin casinoFeb 17, 2026
Dear Eric,
We are sorry for any confusion regarding our recent marketing email.
The message was intended to remind our players that our support team is always available to check for any eligible rewards or provide assistance. However, bonus eligibility can vary based on account activity and current promotions, which is why a specific offer may not have been available at that exact moment.
Best regards,
Jackbit Casino
TO
Tony
WORST OF THE WORST!
WORST OF THE WORST!! Just look at their name!! THEY WILL JACK YOU LIKE THE THIEVES THAT THEY ARE!! Absolutely pathetic casino and the fact that these guys have a license at all make me question the legitimacy of the people issuing the lincenses! These guys are CRIMINALs!! I hit a jackpot on plentiful treasure and all of the jackpots were showing $0.00. For the mini/minor/major/mega. THEY WERE ALL WORTH $0.00 and that is how much I won even after raising the issue to support!! $0.00 JACKPOT!?!?!
Response from Jackbit.com | Best Bitcoin casinoFeb 17, 2026
Dear Tony,
If you’d like us to review your case in detail, please contact our support team via live chat or email at [email protected] so we can look into it properly.
Best regards,
Jackbit Casino
SA
Sam
Worst Casino that does not hnour their own Terms & Conditions
orst Casino, that does not honour their own Terms & condition. Please stay clear from this Scammers, they robbed me of 50K GBP +
Before i Share with you my last email with this Scam of an online casino. Please note that i am building a case with the UK Gambling commission to stop this casino from offering their services in the UK (AS THEY DO NOT HOLD A UK LICENSE)-
Will also contact their Licence provider in curacao.
The below was my last email to them:
"
As i am not receiving any sort of answer and I haven't also received my winning back.
Please note that I am holding you responsible for all the losses I incurred due to Jackbit not allowing me to withdraw my winnings. I was never limited when making deposits, so it is not fair to limit my withdrawal, especially by me being a VIP client.
On your website, it says that your utmost important task is customer care, but yet you decided to force me to lose my winnings even though your T&C say that VIP players can withdraw without any limits. Exceptions may be made to players with a higher VIP level.
"Jackbit"
Staff Awareness and Qualification
It is our responsibility to ensure that all of our staff are trained to recognize any signs of problem gambling, and to take the necessary steps to protect our members."
I am a vulnerable player, and I made it clear on my email prior to losing my winnings that I needed to withdraw my money to make sure I could pay off the debts and loans I took to play. Yet I was ignored and received no answer from the Jackbit team, which is supposed to look after players well-being.
Even trying to raise a complaint was a complete nightmare as your staff refused to raise it and asked me if I wanted my account closed. How can you treat clients this way?
Your live chat is a complete mess, and I can never get an answer from your team. Always get the chat ended by your team.
Please note that I have contacted the UK Gambling Commission to report your website and how it was treated.
They informed me of the following:
Jackbit does not hold a license to operate in the UK, but a license from Curasao Egaming.
It is illegal for Jackbit to offer gambling services in the UK.
Jackbit is owned by Ryker BV.
The UK Gambling Commission sent me an email asking me to help them provide as much information as possible so they can stop operating in the UK. Once I provide all of this information, they will:
Stop your availability to advertise in the UK.
Pass all your details to the bank so you cannot do any transactions in the UK. I will also provide Swapped details, as they are the ones acting on your behalf to receive and send you payments for crypto.
We will also send all of this information to your licensing operator in Curacao.
I will share alll this details as a review on Trustpilot and get more details from other clients that have suffered your lack of care and irresponsability.
I have not replied yet to the UK Gambling Commission with any sort of info, and I won't do so if I receive my money back £49,000.00 +. However, if I don't receive my money back, I won't rest until I make everything possible to make sure you won't be able to trade in the UK again on top of reporting all of this to the Curasao team.
I have screenshots and emails of everything.
I will wait for your response, but if I don't hear from you within the next 24 hours, I will initiate the entire process. I am happy to share the email I received from the UK Gambling Commission, to which I have not yet responded.
"
Please stay away from this casino and if you have also been scammed, please contact the UK Gambling commission as they are building a case against these scammers.
Response from Jackbit.com | Best Bitcoin casinoFeb 17, 2026
Dear Sam,
We’re sorry to hear about your concerns and understand that this situation has been frustrating for you.
Please note that withdrawal requests, VIP status, and any account limitations are always handled strictly in accordance with our Terms & Conditions and responsible gaming policies. In cases where a player indicates signs of financial distress or loss of control, protective measures may be applied to prevent further harm. These actions are taken in line with our responsible gaming obligations and are intended to protect the player’s wellbeing.
For any questions related to jurisdiction or regulatory matters, we always encourage players to review their local laws before using online gaming services, as participation is subject to the regulations of the player’s country of residence.
Best regards,
Jackbit Casino
EO
Elisha O.
The best in the world and the company…
The best in the world and the company paids quickly
Response from Jackbit.com | Best Bitcoin casinoFeb 17, 2026
Dear Elisha,
We are happy to hear that you consider us the "best in the world" and that you've been enjoying our lightning-fast payouts.
We noticed that while your feedback is incredibly positive, the review was submitted with a 1-star rating. If you are happy with our service, would you mind taking a quick moment to update the star rating to reflect your true experience?
Best regards,
Jackbit Casino Team
RS
Ryan S.
Please avoid this casino
Please avoid this casino.
I won £80k in total here. I'm a gambler of course.
There withdraw limits are just weird and inconsistent, no one on live chat knows what your limits are. I'm a platinum player and no withdraw limit increases.
I have only now withdrawn £30k and lost the rest after many attempts at asking them to vault the money or do something to allow me to not gamble whilst the withdraw limits resets but no.
They want you to keep the money in your account and gamble it.
Staff are very rude and as I say don't know what they are talking about. 1 tells you yes withdraw 25k and the other says no you can only withdraw 10k.
I know they will not contact me to resolve this but I've lost 50k of my winnings and feel it's a scam. No player protection, I will be lodging a complaint with the British gambling commission because there current t&c do not match what they are doing.
Hopefully this casino is taking down as soon as possible to save other players from my experiences.
Edit: It has been a further 2 days since I gave the correct information. I have had no contact from the casino. As I said, please avoid.
I am preparing a document to with evidence to send to BGC.
Response from Jackbit.com | Best Bitcoin casinoJul 22, 2024
Dear Ryan,
As we check your account, you have withdrawn your funds within the monthly limits of 50K per month. The same is also stated in our Terms & Conditions:
"The maximum withdrawal amount processed to a player is 25,000$ or its equivalent per 7 days period and 50,000$ or it's equivalent per 30 days period"
If you have any further questions or require additional assistance, please do not hesitate to reach out to us through Live Chat or via email: [email protected]
Best Regards,
Jackbit Casino
MO
mojoarts
Scam scam scam.
Jackbit claims to have a fair RTP but does not display these numbers publicly on their games. I have deposited ten times, with amounts ranging from £20 to £40 each time, betting a maximum of 20p per spin. Despite this, I only received two bonuses from over £300 in deposits. Their RTP is not fair or in line with the rest of the gambling industry. I have not had a single withdrawal or win from my deposits. This site is a scam, and I would advise others to steer clear of it. Upon trying to close my account they request details like date of birth and full name which I never provided on account creation. How are they suppose to verify these details? They can't...
Response from Jackbit.com | Best Bitcoin casinoJul 18, 2024
Dear Mojoarts,
We apologize for the bad experience you've had with Jackbit Casino.
All our software providers are official and the games are evaluated according to the fairness and RNG testing methods. Our tests of the RNG assess the statistical randomness, unpredictability, and non-repeatability of the RNG, therefore, all results of Jackbit Casino games remain random. These games are unable to be predicted or manipulated no matter what.
Additionally, detailed information regarding the RTP of each game is available within the game information itself.
Best Regards,
Jackbit Casino
J
J
Once again
Once again. This website continues to lie and deceive their customers. They claim they added free play to my account in their last post, this is a lie. They also stole my funds for over 3 weeks and only gave it back once a review was wtritten and it was $200 less then it was. They refuse to add any sort of compensation for that. Complete joke n
Response from Jackbit.com | Best Bitcoin casinoFeb 17, 2026
Dear J,
We're sorry to hear about the negative experience
To understand your experience better, we kindly ask for additional information, such as your username or Email address.
Feel free to contact us through our live chat, via email at [email protected], or by providing your details here.
Best Regards,
Jackbit Casino
MN
Mikkel N.
Horrible customer service
Horrible customer service, i made 2 deposits, and provided proof of them - Everythings in order, but nobody can credit my account with MY money
Response from Jackbit.com | Best Bitcoin casinoJul 8, 2024
Dear Mikkel,
We apologize for the bad experience you've had with Jackbit Casino.
We kindly request additional information regarding your issue, so we can understand the situation better and help you with its resolution.
Please do not hesitate to reach out to us through our live chat support, via email at [email protected], or by providing details here, whichever method suits you the most.
Sincerely,
Jackbit Casino