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Jack And Jill Adult (jackandjilladult.com) has 89 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 24 reviews with 1 star · Clear filters
Shawn R.
I ordered a product for a bachelor party, your product never arrived, I was gonna give you a chance since I never heard of you, but if this is the kinda thing I can expect then I'm glad no serious money was sent
Teresa J.
I recently order an item and when I received it I felt the description was not correct. I did not use the item and I notified customer service only to learn that they basically will not accept returns. I feel jack and Jill company should back the items they sell. They have very poor quality
Stacy
I still have not received half of my order and it says it's with a local delivery but we have a po box and it is not at our po box... a little upset as a first time customer.
Response from Jack And Jill AdultJul 22, 2021
Hello Stacey. It does look like your package arrived slightly delayed, and we apologize for that. Standard Shipping CA$19.99 is estimated 10-14 business days excluding weekends. We hope to make this right, in the future please feel free to reach out to our customer service with any questions regarding your package while in transit. -Team Jack and Jill
Anonymous
i never receved any tracking information and never receved my products after a month
Response from Jack And Jill AdultJul 15, 2021
Hello! It looks like there were some issues regarding delivery. A customer service representative has contacted you privately to resolve this issue. It is important to contact us with any concerns as soon as possible in order to find a resolution. -Thank You
Harry A.
You broke and I buy it in the garbage
Response from Jack And Jill AdultJun 14, 2021
Hi Harry, it looks like a replacement product has already been shipped out! A customer service representative will reach out to provide tracking for the replacement package. We hope this helps!
Kk
Terrible horrible product awful shipping
Response from Jack And Jill AdultJun 9, 2021
Hi Khaled, we do appreciate your interest in our products. It looks like your package left our warehouse on May 24th and was received on May 29th. Standard shipping is estimated at 3-7 business days. We are sorry this product wasn't the right fit for you.
Charles W.
Did not receive items got one package but other one said it was dropped off then said it got sent back I just want my items I paid fir the items I did receive great but I had two orders and only received one I have all info needed just please contact me back
Response from Jack And Jill AdultJun 3, 2021
Hello Charles, We are sorry to hear your package was not received. A member of our customer service department will be reaching out to collect additional details regarding your delivery. - Our apologies
Michael C F.
Your product needs to last emenselylonger ! It stretches out and gets too big. Also the foam gets smelly. You could make this defiantly better so it will last more than a month! Not adjustable at all, Just stretches emensly!
Response from Jack And Jill AdultJun 11, 2021
Hello Michael, If your product has surpassed our 30 day guarantee but is defective we would be happy to provide manufacturers warranty information if it is available. We recommend taking a look at our blog section. There are many articles available on how to properly care for your male oriented product. -Team Jack and Jill